Courtesy clerk serp_jobs.h1.location_city

Job Description

Job Description

Drug Screen

Background Checks

Position Description

The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively. Provides excellent customer service to Protective Order Area customers both in person and on the phone. Use case management system, Domestic Violence Computer Prompt System, Protective Order Statewide AZPoint system and other court software to assist customers with case information. Directs public to appropriate Court programs, resources, facilities and outside agencies. Review paperwork for completeness; contacts interested parties for missing information, notice of hearings, and Protective Order related information. Uses Outlook Email, Microsoft Teams, and multiline telephone to maintain effective internal and external communication. Schedules contested protective order hearings utilizing the case management system and court interpreter calendar. Maintain confidentiality of case sensitive information related to protective order cases. Operate and troubleshoot various office equipment such as printers, copiers, and scanners. Perform other duties and special projects as assigned.

Skills Required

Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction Skill in : The use of computer applications including spreadsheets, databases, and word processing software. Written and verbal communication with others to convey information effectively Providing exemplary customer service Ability to : Learn policies, procedures, and guidelines established by the Court Respond courteously to concerns of the public, attorneys, and employees Use effective time management skills to handle multiple tasks at one time Excel in a high volume and time-sensitive work environment Establish and maintain effective working relationships with others Understand and accurately brief oral and written instructions Make sound decisions in accordance with regulations, policies, and procedures Work as a member of a team with minimal supervision Multitask in a high-volume constant interruption environment Work independently or with little supervision

Experience Required

High school diploma or GED Experience : Two (2) years of general clerical or administrative experience OR Combined education and experience qualifications : Post-secondary education may substitute for the experience requirement on a year-for-year basis

Experience Preferred

Previous court or legal experience, and substantial customer service Bilingual in Spanish / English Experience with Microsoft Outlook, Microsoft Teams, multi-line telephone system, and copy / fax machine

Education RequiredHigh school diploma or GED Experience : Two (2) years of general clerical or administrative experience OR Combined education and experience qualifications : Post-secondary education may substitute for the experience requirement on a year-for-year basis

Additional Information

While performing the duties of this job, the employee is required to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds.