Crm developer serp_jobs.h1.location_city

If you believe a well-designed CRM is more than a database – that it’s the heartbeat of every relationship, the engine of every sale, and the single source of truth that powers smart decisions – then we want you. Join Bank of Hawai‘i’s growing CRM team to design, launch, and continuously refine a CRM platform that delights bankers, anticipates customer needs, and drives sustainable, market-leading growth. You’ll have autonomy, executive backing, and an agile crew hungry to build the most trusted relationship platform in our market.

What you’ll do :

• Set the CRM vision and roadmap in alignment with our growth transformation strategy, spanning lead management, onboarding, cross-sell, service, and analytics
• End-to-end ownership :   shepherd features from discovery through adoption; prune low-value workflows to keep the platform lean and loved
• Data stewardship : partner with Data Engineering to ensure a unified, high-quality customer 360; champion data governance and privacy-by-design
• Sales and service enablement : embed intuitive workflows, nudges, and AI-powered insights that raise frontline productivity and deepen relationships
• Change management : create training and communications that promotes frontline adoption and accountability
• Performance storytelling : translate funnel, pipeline, and NPS metrics into crisp updates for stakeholders
• Risk and compliance alignment : ensure KYC, BSA / AML, fair-lending, and risk controls and monitoring in all aspects of execution from user experience design to campaign delivery

Preferred Qualifications :

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.