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Customer Care Representative

About Sewell :

Sewell Automotive Companies is a family-owned business founded in 1911. Our mission is to provide the best vehicle sales and service experience for our customers. We do this in a way that fosters the continuous improvement of our people and our company. We are a top-performing, thoroughly professional, and genuinely caring organization in all that we do. We have 20 dealerships and 8 collision centers located in Dallas, Fort Worth, Grapevine, Plano, McKinney, Houston, Austin, San Antonio, and Sugar Land.

Sewell Automotive Companies offers opportunities with the following brands :

Audi BMW Buick Cadillac GMC INEOS Infiniti

Land Rover Lexus Mercedes-Benz MINI Subaru

Responsibilities :

Demonstrate a “servant’s heart” by creating unique and personalized experiences

Assist customers by phone, email, chat, text, and social media

Schedule service reservations for customers

Own all customer issues or concerns

Escalate customer concerns as needed

Work closely with sales and service departments to resolve any issues

Requirements : High school diploma

Organization and attention to detail

Proficiency in all Microsoft Office programs

Strong written and verbal communication skills

Genuine desire to solve problems

Ability to think critically

Ability to show empathy toward customers while handling their requests

Ability to actively listen

A minimum typing speed of 35 words per minute

Ability to multitask

Availability to work evenings and weekends

Previous hospitality industry experience preferred

Benefits :

Competitive starting compensation

Continuous education opportunities

World-class training and development

401(k) with company match starting on day one

Medical, dental, and vision insurance

Tuition reimbursement for qualifying associates

Company-paid short-term disability

Life insurance and long-term disability options

Sewell Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE