serp_jobs.breadcrumb.workplace_remote Customer care serp_jobs.h1.location_city

Job Description

Job Description

American Alarm and Communications is a family-owned and operated company that was founded in 1971 and continues to grow at a steady pace through new business and acquisitions. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed.

We are currently seeking a Customer Care Representative in our Arlington, Massachusetts location.

Summary of duties and responsibilities :

As a Customer Care Representative, it will be your job to assure customer satisfaction by responding to as many customer telephone inquiries as possible without transferring them to another person or department. You will represent the company’s products and services in a clear and positive manner to customers in accordance with American Alarm’s policy. Your follow through on promises to customers is your top priority. Our team members must be able to work well with others while pursuing team goals for productivity and innovation while striving for their own job satisfaction.

Primary Responsibilities :

• Answering incoming telephone inquiries while continuously improving your ability to offer the customer immediate, accurate responses and resolutions thereby minimizing transferring of calls and putting customers on long holds.
• Responding to customer inquiries via telephone, fax, email, or in-person.
• Continuously cross-train and develop improved ability to fulfill customer requests of multiple types and build your skills in performing customer service functions.
• Making outbound customer calls when necessary and as directed, supporting sales and operations staff with customer-related fulfillment requests.

Other Responsibilities :

Education / Experience :

Benefits : Work / Life Balance

Health and Wellness

Financial Wellness

The expected salary range for this position is [$18.05 – $25.00] per hour. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity. We are committed to pay equity and transparency in our hiring practices.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and / or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.