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Customer care • eugene or
Customer Service
Andrew Core Insurance Agency LLC Farmers InsuranceEugene, OR, USCustomer Service Associate
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Andrew Core Insurance Agency LLC Farmers InsuranceEugene, OR, US- serp_jobs.job_card.full_time
Job Description
Job Description
Dont wait, take the next step in your career today. Andrew Core Insurance Agency LLC Farmers Insurance in Eugene, Oregon, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative . If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
- Meet new business production goals and objectives as established.
- Process customer policy change requests.
- Handle all incoming claim calls from customers and follow-up.
- Complete Evidence of Insurance requests.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Share training and education knowledge and expertise with team members.
- Maintain knowledge of new products and services.
- Generating insurance quotes.
- Provide exceptional customer service and support.
- Be outstanding at relationship building.
- Develop and maintain client relationships.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Stay up-to-date on industry market trends and best practices.
- Assess and identify the wants and needs of your customer(s) over the phone.
- Attend training and continuing education courses.
Requirements
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.