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Customer care • quincy ma
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Inbound Customer Care Consultant
Private Health Insurance Consultant
Remote opportunity Perm Contract Starting at $64,000 per annum + Super MondayFriday, 9 : 00 AM-5 : 00 PM Start Date : ASAP
About the Company
Our client is a restricted access, not-for-profit health fund supporting current and former employees of the Commonwealth Bank Group and their immediate families. With 70+ years of service, they're proudly member-first, service-led, and committed to delivering exceptional support to every person they assist. While we can't name them here, you'll be joining a truly customer-centric organisation known for its strong values, stability, and supportive culture.
Your Next Role
This is your chance to make a meaningful impact supporting members with their private health insurance needs. You'll be the first point of contact, helping customers navigate their PHI products confidently while working in a collaborative and dynamic team environment.
What You'll Do
Assist members with a wide range of private health insurance enquiries - from updating payment details and explaining coverage, to reissuing cards and guiding them through policy changes.
Handle inbound calls as your primary channel, with opportunities to expand into email support once competent.
Conduct follow-up outbound calls where needed to resolve enquiries with accuracy and care.
Clearly articulate complex PHI concepts in a simple, supportive way so members feel informed and reassured.
Navigate multiple systems, knowledge bases and internal tools - working efficiently even when tech is clunky or processes evolve.
Work in a fast-paced, ever-changing environment where resilience and adaptability are key.
What We're Looking For (Non-Negotiables)
To be successful, you must have :
6-12 months recent experience in private health insurance (fund, broker, or PHI contact centre).
Proven ability to explain complex PHI information clearly and confidently to members.
Strong technical capability - able to juggle multiple systems, pick up new platforms quickly, and operate confidently in less-than-perfect tech environments.
A resilient attitude with the ability to adapt to frequent changes in processes, policies, and system updates.
Why You'll Love This Role
MonFri only - no weekends!
Stable, long-term opportunity within a respected member-owned organisation.
Remote working
Supportive team, ongoing training, and opportunities to cross-skill into new channels.
If you meet the experience criteria and want a meaningful role where you can genuinely help customers, we'd love to hear from you. Apply now - roles are filling fast!