serp_jobs.breadcrumb.workplace_remote Customer care serp_jobs.h1.location_city

Who are we?

GEGI is a company that provides an online system for US universities. Our system manages the entire student learning process : from enrollment all the way through to graduation.

How our system helps universities in their work and what main issues it solves

• System configuration for specific universities (setting up programs, groups, general rules, users);
• Student enrollment (creating profiles, setting up groups and courses);
• Managing the learning process (attendance, grades; tracking learning effectiveness);
• Financial processes (tuition payments, grants and loans; billing, crediting and refunding);
• Communication between staff and students (emails, text messages);
• Numerous reports, including for US government agencies and university accounting;
• Document management (automatic creation of standard agreements between university and students; use of electronic signatures).

Why do we need an employee?

Due to project growth and, consequently, an increase in inquiries, we are looking for a new colleague for our support team for our SaaS system. Your responsibilities will include :

What are the benefits of working in our friendly team?

What do we want to see in our future employee?

Advantages would be :

We're waiting for your resumes with a cover letter in English. In the letter, tell us in detail about your experience and skills that will be useful for Customer Care, about yourself, your hobbies in free form, and also indicate any other information about yourself that you think is important for a more complete picture of you as a potential candidate.

Please note that during the training period, you will be assigned a mentor who will help you learn the system and, in general, work with our support team. And we pay starting from the first day (there is no unpaid internship).