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Customer Strategist

Signal 1 helps health systems unlock the value of their AI investments while managing risk. With built-in governance workflows, real-time monitoring, and ROI tracking, our AI Management System (AIMS) makes it easier to adopt AI responsiblywithout slowing innovation. Purpose-built for healthcare and informed by years of experience managing AI at scale in other industries, Signal 1 empowers healthcare organizations to translate innovation into real clinical, operational, and financial outcomes.

As a Customer Strategist, you are accountable for architecting, delivering, and measuring the overall value delivered to Signal 1's AIMS customers. You will be responsible for translating business and technical requirements into a strategic contract offering, ensuring that the solution delivered to customers aligns with the promised scope and delivers the promised value. You will support the customer in measuring that value, communicating it internally and building storytelling around it. In this role, you will work closely with functional and technical leaders at our customers as well as engineering, product, delivery, and sales teams within Signal 1.

This is a senior role that blends solution engineering, strategic selling, project delivery, KPI definition and measurement, value delivery, customer success, and executive stakeholder management. Successful candidates will have strong client management and communication skills, an ability to translate customers' business objectives (whether financial, operational, and / or clinical) into technology and service offerings, excellent project management skills, strong commercial acumen, and an ability to work with cross-functional teams on both the customer and Signal 1 side. This role reports to the VP of Partnerships and Delivery.

What you'll be doing :

• Acting as the business lead from Signal 1 for AIMS customers
• Leading the discovery and definition of the high-level business and technical requirements
• Partnering with sales, delivery, and engineering to craft a contract and statement(s) of work that reflect a solution that delivers on the business and technical needs of the customer
• Overseeing customer AIMS implementations : ensuring timely delivery, managing key stakeholders, accelerating time-to-value, identifying early value points, and partnering with internal champions to highlight key wins
• Uncovering new opportunities for value delivery to customers and bringing these insights back to Signal 1's product, engineering, sales, and marketing teams
• Building and implementing an early customer success program
• Cultivating and maintaining trusted relationships with C-suite executives and senior leaders at US health system customers
• Collaborating with the VP of Partnerships and Delivery to develop repeatable and scalable processes and associated playbooks

What we're looking for (must-haves) :

Bonus points for :