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Customer experience manager • macon ga

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Manager - Business Development (Contract / Customer Success Management)

Manager - Business Development (Contract / Customer Success Management)

WescoMacon, GA, United States
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We’re seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the succe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Customer Service

Remote Customer Service

Professional Career SolutionsMacon, Georgia
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serp_jobs.job_card.full_time +1
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Associate

Customer Service Associate

Variety Stores LLCMacon, GA, US
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As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Associate

Customer Service Associate

Roses Discount StoresMacon, GA, US
serp_jobs.job_card.full_time +1
As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative

Customer Service Representative

Circle KMacon, GA, US
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Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager - US Remote

Customer Success Manager - US Remote

MultiplierGeorgia, United States
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serp_jobs.job_card.full_time
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change.By removing barr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Experience Manager

Customer Experience Manager

VirtualVocationsMacon, Georgia, United States
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A company is looking for a Customer Experience Manager to lead CX strategy and improvement efforts across Customer Operations. Key Responsibilities Lead initiatives to create best-in-class experie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Experience Manager

Customer Experience Manager

MichaelsMacon, GA, US
serp_jobs.job_card.full_time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

Arrow ExterminatorsMacon, GA, US
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Customer Service Representative.Customer Service Representative.This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including : .We have been...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

Ricky Heath Plumbing, Heating, CoolingMacon, GA, US
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Hard Work Deserves A Generous Reward.At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company. we are a family.Our mission is to provide exceptional plumbing services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative

Customer Service Representative

David's BridalMacon, GA, US
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Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

Postal Jobs SourceMacon, GA, US
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NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Customer Service Representative

Remote Customer Service Representative

NexRepMacon, Georgia
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serp_jobs.job_card.full_time
Are you passionate about making a difference in people’s lives?.As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Guest Experience Lead (GEL)

Guest Experience Lead (GEL)

McDonald'sMacon, GA, US
serp_jobs.job_card.full_time +1
New Hire Bonus! If you're hired between 1 / 1 / 22 and 6 / 30 / 22, you will receive $150 bonus after 30 days, and $150 bonus after 90 days! You must average only 15 hours a week to receive the bonus.The o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Accounts Advisor

Customer Accounts Advisor

AaronsMacon, GA, US
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Hiring Range Minimum to Maximum : $12.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service / Sales

Customer Service / Sales

Home Depot (Retail)Macon, GA, US
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Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

The Postal ServiceMacon, GA, US
serp_jobs.job_card.full_time +1
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Postal Clerk - No Experience Required

Postal Clerk - No Experience Required

Postal SourceMacon, GA, US
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NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY.The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Lead, Customer Experience

Lead, Customer Experience

Molina HealthcareMacon, GA, United States
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Provides customer support and stellar service to meet the needs of our Molina members and providers.Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Delivery Driver - No Experience Needed

Delivery Driver - No Experience Needed

DoorDashMacon, Georgia, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Manager - Business Development (Contract / Customer Success Management)

Manager - Business Development (Contract / Customer Success Management)

WescoMacon, GA, United States
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We’re seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager – Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.

Responsibilities :

  • Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
  • Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
  • Oversees development and research activities to build on the Company’s strengths, identifies potential new markets and business opportunities and increases market share.
  • Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
  • Calls on existing or prospective customers within framework of business development call program.
  • Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
  • Conducts roll out meetings at new, key, and global account customer locations.
  • Leads, develops, and nurtures local implementation teams (LIT).
  • Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
  • Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
  • Conducts internal and customer training sessions on account and customer processes.
  • Serves as liaison between key suppliers, marketing services, and location operations

Qualifications :

  • High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
  • 5 years required, 6+ years of preferred experience directly related to position
  • 5 years required, 6+ years preferred of financial analysis, sales, negotiation
  • Knowledge of industry including suppliers, customers, and competitors
  • Strong verbal and written communication skills
  • Strong business analysis, financial modeling and negotiation skills
  • Ability to initiate and develop relationships with key decision makers inside and outside company
  • Capable of spotting new business opportunities and quickly evaluate opportunities
  • Capacity to analyze financial and operational data, statements and projections
  • Ability to identify and cultivate external resources
  • Ability to establish relationships of trust
  • Ability to learn complex technical information quickly
  • Comfortable working in fast-paced environment and simultaneously manage several projects
  • Knowledge of Wesco’s existing business lines, strengths and challenges preferred
  • Ability to travel 50% - 75%
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