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Customer experience manager • new haven ct
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Who are we looking for?
MacDermid Alpha is looking for a motivated and enthusiastic Customer Experience Partner! In this role the candidate will be responsible for the processing of incoming customer orders / handling of inquiries as well as provide sales order support to our customers and sales staff.
What will you be doing?
- Maintains a focus on Customer Satisfaction while managing day-to-day activities of customer accounts.
- Perform root cause analysis to identify issues and propose solutions
- Acts as key interface with the customer account site-buyers.
- Accepts and completes all order processing associated with assigned customer accounts worldwide.
- Handles all customer interactions in a courteous, helpful and professional manner.
- Works closely with manufacturing and logistics personnel in order to keep supply line free of interruptions.
- Completes all required training and follows all Macdermid Alpha Health, Safety & Environmental policies / procedures.
Who are You?
We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.
We are Offering...
Challenge Yourself and Impact the Future - You will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
As part of the MAES Team, you will have ...
The typical base salary range for this position is between $25.95 and $38.93