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Customer service • temecula ca
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Overview
A Customer Service Representative role is available at Milgard Manufacturing in Temecula, CA. You will provide exceptional support to builders, contractors, and homeowners, focusing on replacement parts ordering and warranty services . This role is vital in upholding our commitment to quality and customer satisfaction .
MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry , known for high-quality vinyl windows and patio doors .
Responsibilities
Customer Support : Provide quality assistance via phone or email regarding warranty issues on Milgard products.
Order Processing : Review requests and schedule technicians for warranty repairs within the region.
Account Management : Work directly with assigned accounts to resolve warranty and non-warranty issues.
Communication : Respond accurately to customer inquiries and process warranty issues promptly.
Transaction Handling : Process payment transactions with confidentiality.
Liaison Role : Collaborate with internal and external teams (field service, sales, plant management, engineering) to resolve order-related issues.
Request Expediting : Expedite special requests to meet customer deadlines.
Adaptability : Stay flexible and positive when handling challenging customer needs.
Administrative Duties : Perform clerical and other administrative tasks as assigned.
Qualifications
Education : High School Diploma or equivalent; some college preferred
Experience : 1–2 years of experience, preferably in manufacturing and building materials
Industry Knowledge : Previous windows sales and millwork experience preferred
About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse / dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.