Customer service supervisor serp_jobs.h1.location_city

Description

JOB TITLE : Field Service Supervisor / Manager

STATUS : Non-Exempt

SUPERVISION : Reports to the Area Manager

Indirect supervision of branch service technicians

POSITION SUMMARY :

This position is responsible for scheduling and work flow among the service

addition this person may also act in the capacity of the service

technician job description based on the needs of the business. Spends more

than 50% of their time in the field performing service work.

MAJOR RESPONSIBILITIES :

1. Prioritize new unscheduled service calls for branchs service technicians

to best meet customers needs.

2. Provide direct supervision of all branch service technicians.

3. Set up daily and on-call schedule for all service technicians at branch

location.

4. Respond directly to customers and factories regarding service related

issues.

5. Provide technical support for branch parts department walk-in customers

and customers over the phone.

6. Provide technical support to branch service technicians in the field to

resolve problems quickly.

7. Set up ready boxes or parts needed by technicians for assigned jobs.

ADDITIONAL RESPONSIBILITIES :

1. Contact customers as directed for leads service issues and collection

issues.

2. Conduct / oversee weekly tech meetings as required by Area Manager.

3. In Area Managers absence assume responsibility for daily branch

operations.

4. Be available to on-call service technicians (nights holidays and

weekends) for technical support as required.

5. Performs other duties as required.

CONTACTS :

Internal Frequently with service technicians; regularly with other branch

staff and occasionally with other WFR staff at all levels as required.

External Frequent contact with customers.

MINIMUM QUALIFICATIONS :

A High School diplomas or the equivalent in experience.

3-5 years previous experience as a Service Technician within the industry.

SKILLS ABILITIES AND OTHER REQUIREMENTS :

Good interpersonal and communication skills for verbal over the phone

communications with customers and service technicians.

The ability to understand and prioritize service calls and assign

technicians accordingly.

Must be well organized and able to make and execute decisions to

promote customer and employee satisfaction.

Ability to supervise and direct the work of others.

Ability to handle multiple tasks simultaneously including multiple incoming

phone calls.

Driving record acceptable under auto liability insurance guidelines.

WORKING / ENVIRONMENTAL CONDITIONS :

Less than 50% of the time spent :

Shop environment.

Some lifting up to 50 pounds without aid.

On-call availability for technical support.

Greater than 50% of the time spent :

Regular lifting of 5 pounds to 50 pounds depending on requirements of the

repair maintenance and / or installation.

Repeated bending twisting stooping and kneeling.

Extensive daily travel to work site location.

Exposure to hot grease from fryers.

On-call weekend rotation may be required (frequency varies with branch

size).

Required Experience :

Manager

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1