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Customer success manager • augusta ga

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Customer Support Manager Tax REMOTE (Seasonal)

Customer Support Manager Tax REMOTE (Seasonal)

JDA TSGAugusta, GA, US
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Team Manager | Contact Center Operations (Seasonal).Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses. Wide range of shifts, including evenings and weekends.Starting at $38 / hour +...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Customer Service

Remote Customer Service

Professional Career SolutionsAugusta-Richmond County, Georgia
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We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

David's BridalAugusta, GA, United States
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Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

Big I South CarolinaNorth Augusta, SC, United States
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The Customer Service Representative at Austin Taylor Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

Circle K Stores, Inc.North Augusta, SC, United States
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Store 2705588 : 1132 W Martintown Rd, North Augusta, South Carolina 29841.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Captain - Customer Service

Captain - Customer Service

Dave & Buster'sAugusta, GA, US
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Dave & Buster's is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!.Dav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

Lose DesignNorth Augusta, SC, United States
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About the job Customer Service Representative.We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfact...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Manager - Business Development (Contract / Customer Success Management)

Manager - Business Development (Contract / Customer Success Management)

WescoAugusta, GA, United States
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We’re seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the succe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service

Customer Service

Champlin EnterpriseEvans, GA, United States
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As a customer service representative you have to be warm and friendly.You are the face of our company, your job description is to set up a display of our product, answer any questions they may have...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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PT Customer Lead

PT Customer Lead

Food LionAugusta, GA, United States
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USA-GA-Augusta-2115 Windsor Spring Rd.Store 01447 Front End (7224035).Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.Today, ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Specialist

Customer Service Specialist

FerrellgasAugusta, GA, United States
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Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really me...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Associate

Customer Service Associate

WalgreensBeech Island, SC, United States
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Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service / Admin

Customer Service / Admin

Bailey's Comfort ServicesAugusta, GA, United States
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It's time for your CAREER to take off .Looking for candidates that are willing to learn and grow.Your success is waiting for you!. Our Business is growing rapidly and we are hiring top people to gro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Full Time Customer Experience Manager

Full Time Customer Experience Manager

MichaelsAugusta, GA, US
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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Project Manager

Customer Project Manager

Standard AeroAugusta, GA, United States
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OEMs, and our customers, ensuring seamless project execution.In this role, you will manage the service and delivery of maintenance operations surrounding business aircraft auxiliary power units.Hon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Delivery Driver

Customer Delivery Driver

CarvanaAugusta, GA, US
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We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.Whether it...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

Circle KNorth Augusta, SC, US
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Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative

Customer Service Representative

CoforgeAugusta, GA, United States
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Customer Service Representative.Customer Service, call center, customer support, customer experience via phone.We at Coforge are hiring Customer Service Representative with the following skillset : ....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CUSTOMER SERVICE MANAGER

CUSTOMER SERVICE MANAGER

All Ways Caring HomeCareAugusta, GA, United States
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The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.Seeking a self-motivate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Success Representative

Client Success Representative

Lifepro RecruitementAugusta, GA, us
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At LifePro Recruitment, we believe in giving driven individuals the tools to create their own success.As a Client Success Representative, you’ll help families secure peace of mind through customize...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Manager Tax REMOTE (Seasonal)

Customer Support Manager Tax REMOTE (Seasonal)

JDA TSGAugusta, GA, US
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Team Manager | Contact Center Operations (Seasonal)

Remote U.S. | Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses

Opportunity Highlights :

  • Wide range of shifts, including evenings and weekends.
  • 100% Remote work in the U.S.
  • Growth potential
  • Starting at $38 / hour + incentives
  • Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.

A dedicated hardwired Ethernet connection is required.

Candidates with Contact Center experience leading remote teams and driving team attainment of SLAs and KPIs are strongly preferred.

JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience.

On a Typical Day, you will :

  • Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.
  • Monitor and evaluate team to identify and provide mentoring and coaching.
  • Implement policy updates through training and change control processes.
  • Identify areas for process improvement at the individual and team level.
  • Analyze daily / weekly / monthly team performance data and deliver performance feedback.
  • Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting.
  • Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner.
  • Escalate customer callbacks as needed.
  • Carefully document and keep accurate records of team-related activities​.
  • Ensure team members meet milestones during onboarding and training periods.
  • What you bring to the role :

  • A passion for customer support and improving the customer experience
  • 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals.
  • Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
  • A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)
  • What We Provide :

  • Seasonal / flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
  • W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives.
  • Work from early November through the end of April 2026, averaging 40+ hours a week.
  • Comprehensive training and support from our management team, who are committed to helping you excel in this role.
  • Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.)
  • The opportunity for employment growth within JDA TSG.
  • We need folks who can work the entire season (through the end of April). Can you commit?

    APPLY NOW!

    About JDA TSG :

    Since 2011, our mission has remained the same : to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

    JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.