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Customer success manager • austin tx
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Customer Success People Manager.Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Bonterra exists to propel every doer of good to their peak impact.We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.We know that thi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Furnished Finder is the leading platform for monthly housing rentals, trusted by over 240,000 landlords to list their furnished properties and connect with more than 15 million travelers each year....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location.
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Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises.Named one of the top 50 companies in AI by Forbes and one of the best places to wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma.
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Microsoft Customer Success Manager.The Microsoft Customer Success Manager is responsible for retention and growth of SHI Microsoft business within a given region.
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Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Are you a former teacher with business experience looking for your next challenge in the education space?.At Goalbook, our mission is to empower teachers to transform instruction so that ALL studen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions.It is an excitin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Customer Success Manager with Specialty Contractor Experience.Key Responsibilities Manage customer relationships from launch to adoption and ongoing growth Collaborate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Are you passionate about helping customers succeed—not just “supporting” them, but empowering them to thrive? Do you thrive in a fast-moving, transparent environment where your ideas and impact mat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products.CSMs drive adoption, reten...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Are you passionate about building strong customer relationships and driving product adoption for enterprise clients? Do you thrive in a fast-paced, highly technical SaaS environment and love solvin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
About Us At Checkfront, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry.
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SafeLease is an insurance technology company that specializes in commercial real estate.We focus on insurance products for the self-storage industry but are rapidly expanding our suite of services....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Launch Your Career in Tech as a Customer Success Manager in Austin, TX.SV Academy is partnering with a high-growth, mission-driven EdTech company that’s reimagining how students engage with classro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Dedicated Customer Success Manager / Transportation Engineer.AgileAssets, A Trimble Company, is looking for a dedicated customer success manager (DCSM) to provide our clients support and consulting...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Manager Customer Success
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Manager Customer Success
Erwin by QuestAustin, TX, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionSet strategic goals and KPIs aligned with company objectives for adoption, retention, value realization, and customer health. Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs). Oversee engagement for key customers, ensuring high satisfaction, risk mitigation, and long-term success. Monitor and report on key performance indicators, including renewal rates, customer satisfaction, and CSQL generation. Champion the adoption and utilization of tools (e.g., Gainsight, Salesforce) for tracking engagement, risks, and success metrics. Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness. Serve as an escalation point for critical issues and ensure swift resolution and customer advocacy. Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs. Surface product feedback and customer insights to influence roadmap prioritization and innovation. Minimum of 2 years of experience managing or leading a team in Customer Success, Technical Account Management, or a related function. At least 5 years of professional experience in Customer Success, account management, technical solution delivery, or enterprise SaaS. Proven ability to manage executive-level relationships, including VP / CxO stakeholders. Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization. Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and / or SaaS transformation. Exceptional communication, interpersonal, and conflict resolution skills. Experience with customer success tools (e.g., Gainsight, Totango) and CRM platforms (e.g., Salesforce). Strong analytical skills with the ability to assess customer health and forecast risk or expansion opportunities. Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS. Previous Customer Success experience in a company with B2B Software. Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Knowledge of AI tools and practices to streamline Customer Success operations. Life at Quest means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationship. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members' health and wellness is our priority as well as rewarding them for their hard work.
Customer Success People Manager
Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.
First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for cybersecurity resilience, risk management, disaster recovery, and migration. This helps global organizations pursue digital transformation in the cloud while still safeguarding their on-premise Active Directory investments.
Second, Quest is dedicated to helping customers unlock value from all their data through AI and data solutions. Their goal is to de-risk AI adoption and maximize data return on investment by offering integrated capabilities across the data management lifecycle, including metadata management, data operations, and infrastructure solutions. This empowers data and IT leadership to accelerate their data and AI initiatives.
Responsibilities
Team Leadership and Development
- Lead, mentor, and support a team of Customer Success Managers to deliver consistent and high-quality customer experiences.
- Provide regular coaching, performance feedback, and career development planning for each team member.
- Foster a culture of accountability, growth, and customer-centric thinking within the team.
- Create onboarding and ongoing enablement programs to elevate team capabilities.
Customer Success Strategy and Execution
Operational Excellence
Cross-functional Collaboration
Qualifications
What Will Make You Stand Out
Join us in delivering exceptional customer outcomes while growing and leading an outstanding Customer Success team!
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. We're not the company that makes big promises. We're the company that fulfills them. We're Quest : Where Next Meets Now. Why work with us!
Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.