Customer support manager serp_jobs.h1.location_city

Customer Support Specialist

The Customer Support Specialist serves as a key liaison between Radiant's network stations, clients, and internal teams. This role is essential in delivering exceptional service, strengthening customer relationships, and ensuring the seamless execution of shipments across multiple locations. Operating with a high degree of autonomy, the Customer Support Specialist will proactively address service challenges, drive process improvements, and advocate for customer success throughout the organization.

Key Responsibilities

• Manage the full lifecycle of customer shipments from booking to delivery.
• Ensure all details, including billing, pickup, delivery, and status updates, are accurately recorded and communicated.
• Proactively address service issues or delays and provide timely updates to all stakeholders.
• Serve as a trusted partner during escalations, balancing customer needs with operational capabilities.
• Work closely with operations, sales, capacity, and supply chain teams to align service execution with customer expectations.
• Coordinate real-time solutions to overcome service challenges.
• Identify areas of improvement within customer support workflows.
• Support the development and implementation of best practices and automation to enhance efficiency.
• Utilize internal systems to track shipment metrics, monitor performance, and generate reports.
• Ensure accurate documentation of service outcomes, pricing, and issue resolution.
• Represent the voice of the customer internally to ensure their needs are prioritized and addressed effectively.

Qualifications

Education and Experience :

Technical Skills :

Core Competencies :

Additional Skills :

Work Schedule :

Office Environment & Physical Demands :

Key Internal & External Contacts

Following are the key contacts the position deals with on a regular and recurring basis in and outside Radiant :

Internal :

External :

Featured Benefits

Compensation

Salary Range : $50,000 - $60,000 annual salary range. Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge.

About Radiant

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors, and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management, and technology services. Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.