Customer support manager serp_jobs.h1.location_city
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Customer support manager • washington dc
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Senior Manager, Customer Education & Support.Pulley's mission is to make it easier for anyone to start a company.We believe that more startups should exist and that founder-led companies are more s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and / or email.
Maintain multiple ticketing queues / mailboxes alongside of othe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
It's more than just a place-it's a feeling.At Bright MLS, "home" means family, community, safety, and the freedom to be your truest self.
It's this meaning that inspires everything we do.We're here ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Support - Privacy Consultant.Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used.
Our vision is to create an internet that serves the needs of i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Helpdesk / Customer Support Entry.Address : 200 I St SE 4th Floor Washington, DC 20003 (Onsite) 6 Months Contract Position.
Job Description : The Office of the Chief Technology Officer is seeking a firs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Administrator.Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001 : 2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Help us grow as our next Remote Customer Support, where you will support returns and exchanges in a timely manner, coordinate with other departments when needed, and provide friendly assistance to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), requires a Business Process Analyst at the CGFS Customer Support Team.
Global Customer Support & Tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support SpecialistJob Category : Information TechnologyTime Type : Full timeMinimum Clearance Required to Start : SecretEmployee Type : RegularPercentage of Travel Required : Up to 10%Type of T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Reporting to the Manager, Customer Support Engineering, the Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Department Marketing Statement : .Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible for managing the performance of a 24 / 7 ent...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Federal Customer Success Manager.A Senior Federal Customer Success Manager - a well-rounded expert in database best practices and a trusted technical advisor and advocate for our valued comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Specialist - LollyLaw.As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
ResMed has always applied the best of technology to improve people's lives.Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Fulfillment & Customer Support Manager.We’re seeking a Fulfillment & Customer Support Manager to build our operations and customer care function from the ground up.This is a hands-on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service Support Intern.Movement Experiences Intern - Customer Service Support.Internship Dates : September - June 30, 2026.
Internship Hours : 15-20 hours / week.We're looking for an innovative...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
About Andesite : After decades defending the nation's most sensitive networks, we founded Andesite with a clear mission : to build security products that transform how humans and AI collaborate to de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Customer Support Manager for a seasonal remote position.Key Responsibilities Provide leadership and motivation to the team via various communication channels Monitor t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Imperial Dade, a leading North American distributor, has a Customer Service Support role available! Join a strong and continuously evolving team that helps our business grow.If you're looking for y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Responsibilities And Qualifications.The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure problems.
Responsible for making temporary solutions (workarou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Senior Manager, Customer Education & Support
PulleyWashington, DC, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_description7+ years' experience (including 4+ in a leadership role) in customer education, success or enablement, with a track record of designing and scaling programmes that drive adoption and self?sufficiency in SaaS environments. Proven experience building and leading operational teams (Support / CX) with strong capabilities in performance management and process optimisation. Ability to produce high?quality, scalable content while fostering cross?functional collaboration. Adept at simplifying complex technical concepts for varied audiences. Hands?on experience with knowledge bases (e.g. Intercom, Zendesk) and LMS platforms (e.g. Skilljar, Northpass). Thinks in an AI?native way and can leverage technology to improve customer education. Experience managing large education libraries or customer academies; background in equity, startups or technical domains. We've moved beyond early-stage uncertainty - Our product has traction and we're building on a solid foundation, but we're still early enough in our journey where your work will directly shape the company's trajectory as we scale. Make it easier for anyone to start a company - Founders turn bold ideas into reality - building things that might not exist otherwise. Starting a company is hard enough. Managing equity should be. Pulley exists to make equity management simpler, smarter, and more accessible for founders from day one. Work with a high-performing and passionate team - We value the concept of stunning colleagues and we're thoughtful about creating a team that is excited about building a great company together. Here are some traits that enable our team members to thrive : First Principles Thinking - We believe in breaking down problems into their most basic parts, and that something is possible unless proven otherwise. We understand why did certain things work? and apply it to our situation. Ship It & Iterate - We value people who not only generate ideas but also do the work to bring them to life. Instead of fixating on outcomes, we focus on the inputs we can control and take our best bets. We move quickly to ship something, talk to users, get feedback, and iterate. Boldly Honest & Aggressively Considerate - Being boldly honest means challenging each other to set and hit goals, and make the right strategic decisions on what to build. Being aggressively considerate means caring about one another as humans and speaking up with empathy so we can succeed together as a team. Ego-less Learner - Everyday at Pulley, we're trying things that we've never done before - sometimes they work; sometimes they don't. It's important to embrace the mindset of a beginner - stay curious, open to feedback, and ready to learn and grow alongside the team. Competitive salary and equity Medical, Dental, and Vision insurance Unlimited PTO + Winter holiday break Parental leave Generous stipends for WFH, learning, wellness, and AI tools 401(k) match (US) / Pension match (Canada) Annual Salary Range : $125,000 to $180,000 USD
Senior Manager, Customer Education & Support
Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley's cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn't be.
We're a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,500 customers including startups like Linear, Runway, Fathom, and Roam.
Our trajectory is fueled by top investors like Founders' Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we're growing the team to meet the demand.
What You'll Do
- Set the vision and roadmap for Pulley's customer education ecosystem. Define scalable onboarding and enablement programs that accelerate adoption, increase retention and lower support costs.
- Transform the Customer Support team into a strategic lever for customer success. Define structure, metrics and continuous improvement processes that deliver efficient, high?quality support aligned with growth plans.
- Establish a self?service knowledge strategy that serves all customer segments. Ensure the help center, tutorials and other assets are aligned with user journeys and deliver measurable time?to?value and deflection gains by being a hands-on leader.
- Architect content frameworks and standards. Guide the team in producing purposeful, scalable resources that support product adoption and reflect the overall education strategy rather than personally creating every asset.
- Influence cross?functional roadmap planning. Champion education initiatives with all cross functional leadership so content strategy aligns with product launches, user segments and GTM priorities.
- Define KPIs and a measurement framework. Tie education initiatives to adoption, retention and cost?to?serve outcomes, and use analytics to adjust strategy and resource allocation.
- Set the strategy for Pulley's education technology stack. Evaluate, select and optimise platforms (LMS, knowledge base, help centre) to scale education, improve user experience and deliver actionable insights.
- Design and launch scalable onboarding programmes. Deliver pilot programmes across multiple channels, iterate based on insights and evolve into a repeatable, data?informed onboarding
What you bring
Why work at Pulley?
Benefits
Compensation