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Job Description

Job Description

FSR Analyst

On-Site : Ft. Hood, TX

TS with SCI eligibility required

PVM, Inc. is looking for a skilled and experienced Field Service Representative (FSR) Analyst to join our team. In this role, you will partner with implementation teams to design, develop, and deploy advanced technical solutions that address our customers' most complex challenges. As an FSR Analyst, you will work directly with analysts to train and mentor users, troubleshoot technical issues, and create innovative use cases. Whether supporting users on-site worldwide or collaborating with colleagues in our offices, you will be instrumental in driving success and delivering meaningful results.

Responsibilities

• Deliver in-person technical support for the setup, deployment, and upkeep of an advanced Army intelligence and targeting platform.
• Perform diagnostic tests, identify issues, and carry out repairs to maintain system efficiency and reliability.
• Work closely with military users and relevant stakeholders to ensure smooth system integration and operational continuity.
• Instruct personnel on how to operate, maintain, and troubleshoot both hardware and software aspects of the system.
• Address technical problems and questions promptly, ensuring minimal disruption to mission-critical operations.
• Record all support activities, system issues, and resolutions using designated tracking tools and documentation platforms.
• Support ongoing system enhancements, upgrades, and required modifications.
• Stay informed on current Army intelligence technologies, system updates, and applicable doctrine to provide relevant support.
• Offer insights and suggestions for potential system improvements based on real-world usage and user input.

Requirements

Tools

Skills

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community :

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind : to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients' missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.