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Contact Center Specialist I

Contact Center Specialist I

First Interstate BankBillings, MT, US
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This position is located at our Great West Center in Billings, MT.We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and ben...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Contact Center Customer Experience Specialist - PrePaid

Contact Center Customer Experience Specialist - PrePaid

U.S. BankBillings, MT, United States
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Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Financial Counselor - Cancer Center

Financial Counselor - Cancer Center

Billings ClinicBillings, MT, United States
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Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department / service.Performs customer service as the primary point of contact by providing assistance ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Data Entry Product Support - No Experience

Data Entry Product Support - No Experience

GLOCPALockwood, Montana
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We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Technical Sales Specialist - Data Center

Technical Sales Specialist - Data Center

RM Staffing B.V.Billings, MT, US
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You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Collision Center parts specialist

Collision Center parts specialist

Archie Cochrane Motors, IncBillings, MT, US
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Archie' Collision Center is a high-volume, customer-driven collision repair facility with a commitment to top-tier workmanship and service. We’re looking for a reliable and detail-oriented.Collision...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Data Center Engineer

Data Center Engineer

VirtualVocationsBillings, Montana, United States
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A company is looking for a Data Center Infrastructure Engineer II to join their team remotely in the Seattle, WA area or a similar time zone. Key Responsibilities Design and create layouts of data...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Distribution Center Loader

Distribution Center Loader

Genuine PartsBillings, MT, US
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This position will be responsible for, among other things, stages, shrink wraps and loads products by trip number and store number as it is received from the packing and pulling areas of the stockr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Registered Nurse Community Crisis Center

Registered Nurse Community Crisis Center

Intermountain HealthBillings, MT, United States
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The Registered Nurse (RN) is a professional caregiver who assumes responsibility and accountability for assessing, planning, implementing and evaluating care of patients. The Clinic RN utilizes the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Distribution Center Stockroom Associate

Distribution Center Stockroom Associate

Genuine Parts CompanyBillings, Montana
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We are a Parts Store and SO much more and we are looking for even more great talent to join our NAPA family! We have lots of parts available to our customers and this role as a.Think about how grea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Data Architect

Senior Data Architect

US012 Marsh & McLennan Agency LLCGabel,Billings
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Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Software Engineer - Data Platform

Senior Software Engineer - Data Platform

RelativityBillings, MT, United States
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Join our team as we reimagine and modernize the core of Relativity's data architecture.You'll play a pivotal role in transforming the Document Data Model (DDM)-a foundational component of our platf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Online Data Research - English (US)

Online Data Research - English (US)

TELUS Digital, Billings
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Seeking a role that will allow you to work from home while making a difference in the world of technology? Are you someone who is passionate about technology and enjoys staying ahead of the tech cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Junior Data Analyst

Junior Data Analyst

SynergisticITBillings, MT, US
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About Us : Synergistic IT is a full-service staffing and placement firm servicing clients in America for the past 12+ years. We are dedicated towards fulfilling the IT needs of our clients.From staff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Center Manager in Training - Relocation Required

Center Manager in Training - Relocation Required

TakedaUSA, MT, Billings
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Senior Operations Management Trainee (Senior OMT).Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Data Center Engineer

Data Center Engineer

AdexBillings, MT, US
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The engineer in this position should have a wealth of experience engineering / installing datacenter equipment.The engineer will typically take on the more complex work and pull all aspects of a job ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
National Sales Accounts Manager - Data Center Power

National Sales Accounts Manager - Data Center Power

nVentBillings, MT, US
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We’re looking for people who put their innovation to work to advance our success – and their own.WHAT YOU WILL EXPERIENCE IN THIS POSITION : . Act as the national sales liaison between nVents Smart Po...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Support Rep

Call Center Support Rep

CDK GlobalBillings, MT, USA
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Call Center Remote Work From Home : Alabama, Arizona, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Minnesota, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, Sout...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Data Center Engineer

Data Center Engineer

ADEX CorporationBillings, MT
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The engineer in this position should have a wealth of experience engineering / installing datacenter equipment.The engineer will typically take on the more complex work and pull all aspects of a job ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Work from Home Data Entry Clerk

Work from Home Data Entry Clerk

GL Inc.Billings, Montana
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We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Contact Center Specialist I

Contact Center Specialist I

First Interstate BankBillings, MT, US
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Contact Center Specialist I

This position is located at our Great West Center in Billings, MT

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

  • Generous Paid Time Off (PTO) in addition to paid federal holidays.
  • Child Care Assistance Program for eligible dependent(s).
  • Exercise reimbursement program for employees.
  • The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for TeamFirstInterstate.

Summary

We help people and their money work better together! The role of the Contact Center Specialist I helps us fulfill our mission through inbound calls assisting with financial questions. Our core values are People First-Always, Seek Greatness, Commitment to Community and Celebrate Success! This role is primarily on phone system all day to assist our client base during hours of operation. They will respond to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.

Essential Duties And Responsibilities

  • Supports daily incoming calls in a flexible work environment.
  • Supports both internal and external client interactions for general inquiries as well as complex financial transactions.
  • Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
  • Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
  • Provides general maintenance of financial accounts ensuring attention to detail.
  • Ensures adherence to department standards.
  • Completes all required annual and compliance training.
  • Supports new hire training as a mentor to new team members.
  • Participates in group huddles and provides feedback when additional support materials are necessary.
  • May help in ASK queue as assigned.
  • Qualifications

  • Ability to balance multiple tasks effectively.
  • Ability to actively listen, show empathy, problem solve, and deliver great solutions.
  • Thorough understanding of banking products and services.
  • Skills and abilities to develop and maintain effective relationships, respond to inquiries and circumstances as necessary.
  • Ability to tolerate stressful situations.
  • Adaptable to change and remain alert of work surroundings.
  • Accuracy of written and verbal communication.
  • Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal / external inquiries accurately and efficiently.
  • Ability to actively seek out solutions from support resources provided.
  • Ability to identify and communicate system / product performance issues.
  • Computer knowledge and skills and the ability to explain product troubleshooting steps to clients.
  • Ability to work independently.
  • Conscientious and detail oriented.
  • Ability to comply with all bank policies and procedures.
  • Education And / Or Experience

  • High School Diploma or General Education Degree (GED) required
  • Minimum 6-12 months in a relevant role and / or equivalent combination of education and experience required
  • Previous experience in banking or a call / contact center strongly preferred
  • Physical Demands And Working Environment

  • Dexterity of hands / fingers to operate computer keyboard and mouse - Frequently
  • Hearing - Frequently
  • Sitting - Frequently
  • Standing - Occasionally
  • Talking - Frequently
  • Noise Level - Moderate
  • Typical Work Hours - Vary based on scheduling / business need
  • Overtime - Subject to business need
  • Regular and Predictable Attendance - Required