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Job Description

Job Description

Position : Fulfillment Center General Manager

FSLA Status : Full-time / Exempt

Location : Pooler, GA

Travel : Up to 10% of domestic travel

About Us

At Best Choice Products, our mission is to develop the world's best-selling products inspired by real people. For over 20 years, our e-commerce retail brand has been committed to developing products for families everywhere. Our diverse catalog includes outdoor living, lawn & garden essentials, toys & games, home furniture, and even seasonal decor. As we like to say, there's something for everyone in the family! Our success is best defined by a collaborative culture full of inspired minds and a willingness to contribute new ideas. Some of our most rewarding moments include being part of the Inc. 5000 list of fastest-growing private companies in America and a Top Workplace (2022) by the Orange County Register! Please visit our website for more information.

Scope of the Role

The Fulfillment Center General Manager oversees all day-to-day inbound and outbound operations across multiple shifts in a rapidly scaling, fast-paced fulfillment center. This position collaborates with Managers and the VP of Global Supply Chain & Fulfillment in creating, implementing, driving, and monitoring process improvements and managing business growth while motivating others to meet the challenges in a deadline-driven environment. Supports the Vice President of Global Supply Chain & Fulfillment by serving as a coach and mentor to the Fulfillment Center network and exemplifies superior leadership in all aspects of Fulfillment Operations.

Reporting Structure

The Fulfillment Center General Manager is a member of the Fulfillment Operations Team and reports to the Vice President of Global Supply Chain & Fulfillment. This position partners with key cross-functional team members and leaders across the organization.

Essential Functions & Key Responsibilities

• Assist and partner with VP for strategic planning, forecasting labor, and work content off peak, on peak and high-volume sales days; appraising staff performance; reward and discipline employees; resolve problems; and address staffing needs; support other FCs in staffing during sale and peak periods.
• Responsible for achieving all FC cost and productivity related measures included but not limited to cost per unit processed, accident and injury prevention, orders shipped on time, orders scanned on time, inventory accuracy, associate and manager engagement, data integrity, and transparency.
• Financial responsibility for all other accounts / cost centers for specific assigned FC.
• Responsible for alignment of BCP fulfillment center culture with BCP corporate culture.
• Responsible for innovating and implementing lean process solutions that drive improvement in network KPIs across all supply chain teams : inventory, fulfillment, logistics, and transportation
• Understand the financial implications and develop ROI analysis, for current and proposed strategic investments.
• Regularly monitor KPIs and develop continuous improvement plans and projects to address metrics that fall below benchmarks.
• Responsible for the overall safety, quality, performance, and customer experience of the fulfillment center, reported and monitored through KPIs address metrics that fall below benchmarks.
• Recruit, hire / terminate, mentor, train, develop teammates and onsite salaried reports for career progression and learning, train Fulfillment Center leadership positions.
• Planning and establishing work schedules and enforce efficiency goals and individual KPI’s.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures and all applicable laws.
• Collaborate with other FC leadership to share wins, losses, and coach through issues.
• Develop and share best practices across the shifts and network.
• Lead and supervise a team of Supervisor(s) / Assistant / Manager(s) and 50 - 150 hourly associates in outbound and inbound operations within the DC.
• Own engagement strategies and initiatives through values-led engagement, employee perks, and other activities; chair the Engagement Committee; create engagement initiatives and act as a mentor for engagement across the FC network.
• Perform other duties as assigned.

Qualifications & Required Experience

Benefits & Perks

Join us and experience a workplace where benefits and perks are designed with you in mind.

Whe re to Find Us

www.bestchoiceproducts.com

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At BCP, we are committed to building a diverse and inclusive workplace where everyone can thrive. Best Choice Products proudly provides equal employment opportunities to all employees and applicants, embracing differences in race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, and gender identity. Discrimination and harassment of any kind have no place here.