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Database architect • rochester ny
Windows / VMware Architect
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Roles & Responsibilities
- VMware, Windows Server, and hardware Infrastructure team lead
oProvide local and on-shore team lead functions including team meeting lead, customer meetings, working through customer projects and server support issues.
oReview new resumes and interview recruits.
oNew team member mentor and guide for all Xerox contr act SOPs.
oAssigning change, incident and service request tickets to team members and helping resolve issues when needed.
oTeam escalation point where needed for customer support issues.
oFunction as a general customer contact for people needing help and direction.
oAll Windows server platforms, up to Windows 2019.
oVMware environments, including VCenter and ESXi.
oHardware support for Dell MX7000 environments and Cisco UCS.
Includes creating cases and collaborating with vendor’s engineers on all hardware issues.
Includes creating plans for and scheduling deployments of Dell MX7000 and Cisco UCS firmware.
oFunctioning as general support contact and engineer for all Windows and VMware environments, regarding architecture, support roles, processes, technical direction.