Desktop support engineer serp_jobs.h1.location_city

Job Title

Configures, installs, monitors and maintains TIS users' desktop software and hardware and provides advanced level support in these areas. Provides consultation to TIS users for all aspects of end-user computing and desktop-based LAN systems software. Provides advanced level technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Participates in projects.

Essential Functions

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Provides expert level support of all desktop and network hardware and software applications. Provides proactive and advanced troubleshooting and analysis. Acts as an expert information source on product evaluation, selection, deployment, and use.
• Configures and installs software on IS users' desktop and laptop computers.
• Installs new computer hardware (desktop, laptop, PDA, printer, etc.) at users' locations.
• Provides analytical and technical expertise in the planning, design and installation of new and existing desktop systems.
• Evaluates, selects, and utilizes new, advanced support tools, applications, and research to provide solutions to complex hardware and software issues.
• Understands and accounts for interactions between technologies and applications across service lines, and develops integration, migration, and / or contingency plans.
• Assists in technology strategic planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
• Provides consultation to TIS users for all aspects of end-user computing and desktop-based LAN systems software.
• Participates in project activities including data collection, design suggestions and communications with project teams and end users.
• Responsible for documenting solutions to problems, trouble-shooting techniques and developing end-user guidelines. Recommends changes based upon history and experience.
• Participates in the testing and evaluation of new desktop packages and implements prototypes.
• Supports mobile workforce.
• Participates in on-call support rotation as specified by management.
• Participates in coaching and mentoring others in their work efforts.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Performs other duties as assigned.

Minimum Qualifications

Physical and Mental Requirements and Working Conditions

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.