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Desktop support engineer • dearborn mi

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Desktop Support L1

Desktop Support L1

Service Global, IncDetroit, MI, United States
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Minimum Experience 1-3 Years of Field Services Technician.As an Onsite Support Technician, I have experience in service delivery and End user hardware and software configuration troubleshooting, pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Support Representative

Customer Support Representative

Recruit MonitorDetroit, MI, United States
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About the job Customer Support Representative.The Customer support Rep opening is full-time based on an anticipated timetable of 35-40 hrs every week, Sunday- Saturday. Staff members are required to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sales Support Rep

Sales Support Rep

Republic National Distributing CompanyLivonia, MI, US
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Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers.Our s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
IT Desktop Support / Help Desk / Field Engineer / Freelancer (Detriot) (Dispatch / On Demand Request)

IT Desktop Support / Help Desk / Field Engineer / Freelancer (Detriot) (Dispatch / On Demand Request)

Axiom TechnologiesDetroit, Michigan, United States of America
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Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at. We are looking for a capable resource to coordinate ranging...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Legal Support Analyst - (Entry level Legal Support)

Legal Support Analyst - (Entry level Legal Support)

CACI InternationalDetroit, MI, US
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Legal Support Analyst - (Entry Level Legal Support).Are you looking for an entry level position supporting the Department of Justice on critical matters? This is an opportunity for an individual to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Direct Support Professional

Direct Support Professional

Help at HomeLivonia, MI, US
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Help at Home is hiring caregivers in your community TODAY!.Starting pay up to $16 an hour!.Must be available on weekdays from 3 p. Help at Home is the nation’s leading provider of high-quality suppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Store Support

Store Support

Home Depot (Retail)Detroit, MI, US
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Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Support Specialist

Support Specialist

Salvation Army Central TerritoryDetroit, MI, US
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Maintain a safe and orderly recovery environment for clients, staff, visitors, and guests.Observe people, places, events, and report or correct situations detrimental to the status quo.Primary Duti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Support Representative

Customer Support Representative

AutobooksDetroit, MI, United States
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The Role : Customer Support Representative.You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Desktop Integrations Engineer

Desktop Integrations Engineer

VirtualVocationsLivonia, Michigan, United States
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A company is looking for a Desktop Integrations Engineer.Key Responsibilities Contribute to the development and improvement of Firefox features related to installs, updates, and OS integrations ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Virtual Desktop Infrastructure (VDI) Engineer

Virtual Desktop Infrastructure (VDI) Engineer

KPMG-UnitedStatesDetroit, MI
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Virtual Desktop Infrastructure (VDI) Engineer.Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Support Specialist

Support Specialist

The Salvation Army USA Central TerritoryDetroit, MI, United States
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Maintain a safe and orderly recovery environment for clients, staff, visitors and guests.Observe people, places, events, and report or correct situations detrimental to the status quo.Primary Dutie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Escalation Support Specialist (Automotive Customer Support)

Escalation Support Specialist (Automotive Customer Support)

PerceptaDearborn, MI, US
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Requisition Title : Escalation Support Specialist (Automotive Customer Support) (046T7).At Percepta, we deliver award-winning services for every stage of the automotive and mobility custom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Support Services Lead

Support Services Lead

Corewell HealthTaylor, MI, US
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Environmental Service Technician Lead.You can make a difference in patients' lives as an Environmental Service Technician Lead with Corewell Health. In this role, you will assist the Supervisor in c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Medical Support

Medical Support

US NavyDetroit, Michigan, US
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About Navy Hospital Corpsmen provide treatment for thousands of Sailors and Marines, using quick thinking to help keep them fit and ready to serve at the best of their abilities.They may : Assist Na...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Production Support Specialist

Production Support Specialist

MSX InternationalAllen Park, MI, US
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For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world.We support them in transforming their businesses and in managing their operation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Field Support Technician

Field Support Technician

Kapi RestorationLivonia, MI, US
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Were a locally owned and operated restoration company serving Southeast Michigan with integrity, urgency, and professionalism. Whether its water, fire, or mold damage, we restore not just properties...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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PLM Support Engineer

PLM Support Engineer

Tech DigitalDearborn, MI, US
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Provide enhanced support to Engineers located in the United States, with plans to extend to India and Australia.Provide first level support to all 3DX / Enovia (PLM) users including issue triage and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Senior NX Support-Systems Engineer

Senior NX Support-Systems Engineer

MoogRemotes, Michigan, US
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Our team is looking for a Senior NX Support-Systems Engineer.Reporting to the IT Section Head, our preferred candidate will be local to our Western New York location and have a hybrid work schedule...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Desktop Support L1

Desktop Support L1

Service Global, IncDetroit, MI, United States
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Minimum Experience 1-3 Years of Field Services Technician

As an Onsite Support Technician, I have experience in service delivery and End user hardware and software configuration troubleshooting, providing quality services to the end users which includes the following key roles and responsibilities, but not limited to :

Provide customer-facing end-user support that includes :

  • Install and Configure desktops, laptops, mobile devices, and associated peripherals and related software.
  • Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or software installations.
  • Provide onsite technical assistance to end users.
  • Identifies potential issues that could adversely impact end-user experience and follows through on action steps to prevent them.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair / replacement)
  • Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT / AV contacts and stand-by support
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis
  • Provide Hand and Feet support for network data and voice devices

FSO Telecom task :

  • Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
  • Configuration of phones using SOP and Phones movement.
  • Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
  • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for service provider to network voice team.
  • Coordination with local vendor for ISP, OEM, channel Supplier and different team
  • Desired Qualifications :

  • BS / BA in Computer Science, Information systems, or an equivalent combination of education or
  • Experience :

  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
  • Ability to install software for and troubleshoot a wide range of applications.
  • Analytical thinking and problem-solving ability.
  • CompTIA A+ certification or equivalent certification
  • Flexible for travelling to remote sites or cluster
  • Provide assistance for network relates issues
  • Should be able to lift weight up to 30 lbs at waist level
  • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
  • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for service provider to network voice team.
  • Coordination with local vendor for ISP, OEM, channel Supplier and different team

    Mandatory Skills

    Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.