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Windows 365 Virtual Desktop Engineer

The NASA IT portfolio within the Federal Civilian IT sector at Leidos currently has an opening for a Windows 365 Virtual Desktop Engineer. This is primarily a telework position, but the ideal candidate will reside within reasonable commute distance from a NASA operating center and have flexibility to go on-site when needed for specific activities. This is an exciting opportunity to use your experience to support the NASA End-User Services and Technologies (NEST) mission. In this mission, we serve as an agile, trusted partner to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data. And, above all else, continuously enhance the end-user experience.

Primary Responsibilities :

• Architect and design a scalable, secure, and high-performance Windows 365 Cloud PC environment to support enterprise virtual desktop needs.
• Lead the end-to-end implementation of the Windows 365 Virtual Desktop service, including infrastructure setup, configuration, and integration with existing enterprise systems.
• Develop comprehensive documentation for architecture, configurations, operational procedures, and user support materials.
• Collaborate with cross-functional teams (networking, security, identity, and support) to ensure seamless integration and alignment with enterprise IT standards.
• Establish and execute testing protocols to validate performance, security, and user experience prior to production rollout.
• Define and implement policies for user provisioning, access control, device management, and data protection within the Windows 365 environment.
• Monitor and maintain the health, performance, and availability of the virtual desktop infrastructure, including proactive issue resolution and capacity planning.
• Implement automation and scripting to streamline deployment, updates, and management of Cloud PCs.
• Provide Tier 3 support for escalated issues related to Windows 365 and virtual desktop services.
• Stay current with Microsoft 365 and Windows 365 roadmap updates, evaluating and implementing new features and capabilities as appropriate.
• Ensure compliance with organizational security policies, regulatory requirements, and industry best practices.
• Develop and deliver training and onboarding materials for IT support teams and end users.
• Create, maintain, and deploy Windows client images for use in Windows 365.
• Create, maintain, and deploy software packages for use in Windows 365 client virtual machines.
• Package, test, and deploy operating system and software updates to Windows 365 client virtual machines.
• Maintain 99.9% availability for the Windows 365 service.
• Create user documentation and communication materials regarding the Windows 365 service.
• Develop and execute test plans for new endpoint hardware and operating system deployments.
• Resolve incidents and fulfill requests in alignment with established program processes and in a timeframe that meets or exceeds SLA requirements for incident handling, request fulfillment, and service availability (uptime).
• Work with vendors to resolve technical issues, monitor product roadmaps, and implement product changes.
• Support other client management functions within the NEST Enterprise Operations team.

Basic Qualifications :

Preferred Qualifications :

At Leidos, we don't want someone who "fits the mold"we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now." If you're already scheming step 20 while everyone else is still debating step 2 good. You'll fit right in.