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Digital marketing • new bedford ma
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Customer Service and Marketing Manager
Davico MFGNew Bedford, MA, US
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Davico MFGNew Bedford, MA, US- serp_jobs.job_card.full_time
Job Description
Job Description
Davico, Inc. is seeking a dynamic Customer Service and Marketing Manager to join our growing team. This unique dual-role position blends strong customer service leadership with creative marketing responsibilities. If you're organized, energetic, and passionate about delivering an exceptional customer experience while producing compelling content, this is an excellent opportunity to build a long-term career with a stable, profitable company.
About the Role
As the Customer Service and Marketing Manager, you will oversee daily customer service operations while developing content that strengthens customer engagement and internal communication. You will manage order entry, handle customer inquiries, support multi-line phone operations, and create marketing materials including customer bulletins, social media content, photos, and videos. Over time, this role may grow to include supervising a small team.
What You'll Do
In this role, you will lead all aspects of customer service with accuracy, professionalism, and a customer-first mindset. You will handle order processing, customer communication, and phone support while producing creative content that enhances brand visibility and strengthens customer relationships. You will also support office operations, improve customer service processes, and become proficient with company platforms such as Global Shop, Access Catalog, Illumaware, and related tools. A key expectation is upholding Davico's commitment to exceptional service-customer service so strong that customers rave about it.
What We're Looking For
We are seeking candidates with at least five years of experience in customer service, office management, or marketing-related content creation, although motivated recent graduates will also be considered. Strong computer skills and proficiency with Office applications are required, along with comfort using creative tools for photo and video production. The ideal candidate is proactive, organized, creative, and customer-focused, with excellent communication skills, the ability to manage multiple priorities, and high ethical standards.
Compensation & Benefits
Compensation is competitive and based on experience and performance. The role includes a full managerial benefits package with health, dental, and life insurance, a matching 401(k), and progressive incentive pay based on defined, measurable goals.