Dispatch manager serp_jobs.h1.location_city

Description

Dispatch ManagerTransdev in Atlanta, GA is hiring a Dispatch Manager. Our Dispatching Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. The ideal candidate should possess exceptional dispatching skills and the ability to deliver outstanding customer service to both paratransit passengers and the company's contracted driver workforce. Qualified applicants with relevant dispatching experience, strong customer service competencies, and the capacity to manage a team of dispatchers while ensuring efficient paratransit services are highly encouraged to apply.Transdev is proud to offer :

• Competitive compensation package of minimum $45,000 – maximum $56,000Benefits include :
• Vacation : minimum of two (2) weeks
• Sick days : 5 days
• Holidays : 8 standard and
• Other standard benefits : 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability.Benefits may vary depending on the location policy. The above represents the standard Corporate PolicyKey Responsibilities
• Oversee road service and trip performance measures, . route start time, on-time performance, incidents
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Overseeing and providing training to personnel performing dispatch duties.
• Support employees and drivers with internal and external requests.
• Assist in preparing daily schedules and managing workflow related to scheduling
• Prioritize calls based on importance and urgency.
• Assist with developing and communicating standard operating procedures
• Maintains contact with drivers to communicate updates, delays, or special instructions.
• Track and respond to complaints to reduce and eliminate unnecessary and / or additional wait times.
• Other duties as requiredQualifications
• High school diploma or equivalent.
• Minimum 2-3 years of public transportation supervisory experience required
• Previous experience with Trapeze & radio dispatch preferred or road supervision preferred.
• Computer literate with intermediate knowledge of Microsoft Office
• Must be able to work shifts or flexible work schedules as needed.
• Strong leadership and organizational skills with the ability to work independently and drive results.
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• High level of problem-solving and critical-thinking skills to address service concerns proactively.Physical RequirementsThe essential functions of this position require the ability to :
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
• Conduct oral and written presentations on behalf of the organization.
• Perform other related duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact style="color : rgb(0,0,0);font-family : 'Times New Roman';font-size : medium;font-style : normal;font-weight : 400;letter-spacing : normal;text-indent : 0.0px;text-transform : none;word-spacing : 0.0px;">

Drug-free workplace : Transdev maintains a drug-free workplace. Applicants must :