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Job Description

Job Description

Chief Information Officer (CIO)

Reports To : Chief Executive Officers (Boley Centers, Eleos, Operation PAR)

Responsible For : Information Technology Staff

General Description

The Chief Information Officer (CIO) will provide technology vision and leadership in the development and implementation of the information technology (IT) program across three distinct non-profit organizations : Operation PAR, Boley Centers, and Eleos (SAS). The CIO will lead the three SAS agencies in planning and implementing enterprise information systems to support both distributed and centralized clinical and business operations and achieve more effective and cost beneficial enterprise-wide IT operations.

Additionally, the CIO :

Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the agency.

Facilitates communication between staff, management, vendors, and other technology resources within the organization.

Oversees the back office computer operations of the agency management information system, including local area networks and wide-area networks.

Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.

Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software.

Develops and implements user-training programs.

Oversees and evaluates system security and back up procedures.

Acts as Security Officer for all three SAS agencies.

Essential Job FunctionsSystems Management

Manage the implementation of new and existing SAS-wide information technology systems, as needed.

Budget / Contracts

Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information technology systems for the agency. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluates systems to measure their success.

Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.

Develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.

Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.

Develops and monitors the approved annual operating and capital budgets for information and technology systems.

Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.

Manages relationships with vendors for sales, service and support of all information technology systems. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners.

Where appropriate, seeks approval for budget related items from each of the agencies.

Planning / Policy Development

Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.

Responsible for planning, development, evaluation, coordination and management of the information and technology systems for the agency. This includes telephones, data imaging, practice management systems, and office automation.

Develops and enforces policy and procedures to ensure the protection of the affiliate’s IT assets and the integrity, security and privacy of information entrusted to or maintained by the agency.

Oversees the linkage between external technology systems (e.g. government, vendors and other health care organizations) and the agency’s IT resources; including systems for electronic data exchange.

Recommend changes to software applications based on analysis of their impact to all users requirements.

Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements.

Systems Administration / Reporting

Promotes and oversees relationships between the agency’s IT resources and external entities (e.g., government, vendors, researchers, and other health care organizations).

Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including HIPAA.

Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of agency’s information systems.

Coordinates and manages reporting needs and data analysis for the agency. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.

Ensures that data systems are capable of provision of all patient data and statistics as required by Federal, state and local agencies. Supports the development of patient reports as requested.

Develop and maintain system recovery plan in the event of power failure, damage to system, or other disaster.

Facilitate correction of any system failures.

Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.

Perform other duties as assigned by Chief Operating Officers or Chief Executive Officers.

These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

Education and Experience

Master’s Degree in Information Technology or related field with 10 years related experience.

Minimum of 10 years of experience with increasing responsibilities for management and support of healthcare information systems and information technology; direct management of a major IT operation is preferred.

Significant experience in a behavioral health care setting is desirable, specifically in technology and information systems planning to support business goals.

Experience should also include exposure to both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site client-server environment.

Specific experience with practice management, financial management and clinical management information systems is a plus.

The ideal candidate will also have :

Familiarity with desktop, notebook, handheld, and server computer hardware.

Familiarity with local and wide area network design, implementation, and operation.

Familiarity with operating systems such as Windows, Unix, and Linux.

Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.

Familiarity with various computer peripherals such as printers, monitors, modems and other equipment.

Familiarity with telephone systems office and wireless.

General knowledge of business processes and their interrelationship gained through three or more years of related experience.

Ability to analyze and resolve complex issues, both logical and interpersonal.

Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education.

Ability to negotiate and defuse conflict.

Self-motivator, independent, cooperative, flexible, creative.

Current driver’s license and access to reliable transportation; ability and willingness to travel when necessary.

A comparable amount of training, education or experience may be substituted for the above minimum qualifications.)

Knowledge, Skills and Abilities

Comprehensive knowledge of :

Business principles and techniques of administration, organization, and management, including an in-depth understanding of the key business issues that exist in the behavioral health care industry.

Data processing methods and procedures, and computer software systems.

Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management.

Business process analysis and redesign.

Design, management, and operation of managed IT systems (a plus).

Proven skills in :

Negotiating with vendors, contractors, and others.

Budget preparation and monitoring.

Planning and organizing.

Management and leadership.

Communication to non-technical executive staff.

Demonstrated ability to :

Relate to all levels of the user community.

Be a team player that motivates and educates other team members.

Plan, implement, and support systems in a complex health care environment.

Set and manage priorities.

Comprehend complex, technical subjects.

Translate technical language to lay audiences.

Link and apply complex technologies to business strategies.

Licenses, Certifications, or Registrations

CISSP preferred or Security+ certification with documented experience.

MCSE, MCSA, CCNA, or other technical certification a plus.

Essential Physical Skills

Able to sit at a keyboard / desk for extended periods of time.

Able to differentiate between colors for screen definition.

Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; and talk or hear.

Frequently required to sit and reach with hands or arms.

Must frequently lift and / or move up to 50 or more pounds.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Environmental Conditions

Office environment.

Noise in this environment is usually moderate.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Special Requirements

• Must pass a level II background check and drug screen.
• Must have a valid driver's license or state identification card.