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Entry Level Customer Service Assistant
Department : Core Call Inc
Employment Type : Full Time
Location : Washington, DC
Compensation : $18.00 - $25.00 / hour
Description
Job Title : Entry Level Customer Service Assistant
Location : Washington, DC
Job Type : Full-Time
We are seeking an enthusiastic and motivated individual to join our team as an Entry Level Customer Service Assistant. In this dynamic role, you will be the first point of contact for our customers, ensuring that their questions and concerns are addressed promptly and effectively. This position is ideal for those looking to launch their career in customer service and is perfect for recent graduates or individuals seeking a new professional path.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product information and troubleshooting during interactions.
- Maintain accurate records of customer inquiries and resolutions in our system.
- Collaborate with team members to resolve outstanding issues and improve service quality.
- Provide follow-up on customer inquiries and issues to ensure satisfaction.
- Identify trends in customer inquiries and provide feedback to management for improvement.
Skills, Knowledge and Expertise
Benefits