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Supervisor, Customer Experience

The Supervisor, Customer Experience role is a dynamic and impactful position that plays a crucial part in enhancing the overall customer journey. You'll be at the forefront of managing and inspiring a team of Customer Experience Specialists and Lost and Found staff, ensuring they deliver exceptional service. By coaching, counseling, and mentoring your team, you'll help them grow and excel while upholding company policies and procedures, including taking necessary disciplinary actions when required.

In this role, you'll be the mastermind behind creating, updating, and maintaining schedules, skillfully managing time-off requests, and making real-time adjustments to ensure smooth operations. Your keen eye for detail will ensure that all working locations, from information booths and ticketing lobbies to international arrivals and taxi stands, are adequately staffed and running efficiently.

You'll also be the guardian of the MAC customer experience program, ensuring that all its foundational elements are meticulously followed. Additionally, you'll have the opportunity to engage with key stakeholders by attending MAC and MSP meetings, contributing to the continuous improvement of customer experiences.

This role is perfect for someone who thrives in a fast-paced environment and is passionate about making a positive impact on both customers and team members. Does this sound like the kind of challenge you're excited about?

To apply : click the "Apply" link located just above the position description, log-in and follow the instructions provided. Questions regarding this position can be directed to randa.hamid@mspmac.org or 612-713-8726. Applications will be accepted until 3 : 00 PM Wednesday, September 3, 2025.

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation's largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC's airports connect the region to the world and showcase Minnesota's extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.