Family advocate serp_jobs.h1.location_city
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Family advocate • phoenix az
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Customer Advocate, Social Media.The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites.You'll d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This is a full-time, fully benefitted position, and we promote from within, so there is advancement potential.Candidates must have a BE / BC in Family Medicine.
A valid AZ Medical License or the abili...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.
Adheres to member interaction departmental standards, call qu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Victim Advocate is responsible for providing comprehensive trauma-informed.New Life Center's Outreach Department.This position has multiple locations to include New Life Center Shelter, New...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We offer a hybrid work environment.Most US-based positions can also.To actively connect people to their next great opportunity.
ZipRecruiter is a leading online employment marketplace.Powered by AI-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Provides safety, support and resources for individuals and families through case management within the framework of a variety programs and a focus on addressing trauma related to domestic violence....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a dedicated Customer Experience Advocate to join our inbound call team.This role is ideal for someone who is passionate about supporting patients and healthcare providers, excels in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Empower survivors to take their first step toward healing.If you are bilingual English / Spanish-speaking and passionate about building new beginnings, apply today! .
This is a full-time, Monday-Frida...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Redirect Health, we're on a mission to make healthcare accessible and affordable for everyone.We are currently accepting applications for.
The CSA plays a crucial role in ensuring client satisfac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are seeking a dedicated Customer Experience Advocate for our inbound call team to support our client within the biopharmaceuticals industry.
The ideal candidate should possess a genuine passion f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are looking for •legal experts • to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each mo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Want to Make a Difference for Others Through Healthcare? Welcome to Serenity.If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Backed by leading investors from Silicon Valley, Peregrine supports public safety agencies across the country from Los Angeles to Louisville to Atlanta empowering public servants to improve opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Service Advocate - Fully Remote.Key Responsibilities Provide support and guidance to CSRs during active calls, helping them navigate questions and workflows Handle esc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.
This position is eligible for overtime compensation for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
NEW • Customer Care Advocate Position .Ready to build your career? Join our team of Advocates working.Tempe headquarters! As a Customer Care Advocate you’ll be revolutionizing the car buying jo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Ability to turn objections into leads.Required Attitude / Personality : .Drive and Urgency : Has tremendous energy and initiative to drive customers to the store and generate sales.Able to memorize scri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Who We Are To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Advocate Social Media
Gen DigitalTempe, AZ, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience : Minimum 2-3 years in a customer-facing role, with prior experience managing communities on social media sites like Facebook, Instagram, Reddit, LinkedIn, YouTube, X (Twitter), and third-party review sites. Knowledge : Deep understanding of social media platform best practices, trends, and tools such as Buffer, Hootsuite, Sprout Social, Brandwatch, or Percolate. Trend Driver : Stay informed about current social media trends, emerging platforms, and evolving customer engagement strategies. Communication : Exceptional written and verbal communication skills, with the ability to craft empathetic, clear, and brand-aligned responses in 240 characters or less. Judgment : Strong ability to assess the reputational impact of responses, ensuring appropriateness in tone, content, and audience targeting. Ownership : Demonstrated accountability, follow-through, and self-management in high-volume, high-visibility workstreams. Adaptability : Thrives in a dynamic environment with competing priorities and varying workflows. Stakeholder Savvy : Skilled at working with stakeholders across all levels, knowing how to communicate ideas effectively and adaptively while respecting diverse perspectives and prioritizing solutions that serve the broader organizational goals. Cultural Fit : Contributes positively to team culture, demonstrating enthusiasm, a sense of humor, and a collaborative spirit. Regulatory Awareness : Solid understanding of reputational risks, ideally in financial services - including regulatory and fraud considerations. Reputation Management : Strong judgment and discretion in crafting public-facing communications, with a focus on maintaining MoneyLion's brand integrity and knowing when to escalate reputational risks. Continuous Improvement : We're looking for individuals who refuse to settle, constantly iterate, and always seek to improve. You embrace challenges, crave learning opportunities, and work tirelessly to refine your craft while contributing meaningfully to MoneyLion's customer operations strategy. Certifications (Preferred) : Social media certifications (e.g., Hootsuite Academy, HubSpot Social Media Certification) or certifications relevant to customer service and reputation management is a plus.
Customer Advocate, Social Media
The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites. You'll deliver swift, empathetic, and on-brand solutions to customer questions, complaints, and concernsall while keeping MoneyLion's mission to "empower America's financial decisions" front and center. As a key player on the Social Media branch of the Customer Advocacy team, you'll be the voice behind the screenquick-thinking, problem-solving, and always tuned in to what customers need. This isn't just about answering questions and resolving issues; it's about building trust, championing MoneyLion's unique brand voice, and ensuring every interaction leaves our customers feeling like VIPs. This role is vital to maintaining our online reputation and ensuring customer satisfaction through authentic engagement.
The ideal candidate will be enthusiastic and proactive, possess a strong customer-first mindset, exceptional communication skills, and the ability to work effectively in a fast-paced, dynamic environment. This position requires a blend of creativity, strategic thinking, and a commitment to consistently representing MoneyLion's brand voice in all customer interactions. If you thrive in high-energy spaces, love bringing creative solutions to the table, and excel in dynamic environments, this role is for you. Success here means working collaboratively, staying proactive, and ensuring every customer feels heard and supported.
Ultimately, this role is about fostering customer trust and loyalty while positioning MoneyLion as a leader in customer support through thoughtful and impactful digital engagement.
Key Responsibilities
- Respond promptly and professionally to customer inquiries and concerns on social media platforms and third-party review sites, maintaining MoneyLion's authentic brand voice.
- Provide timely assistance and follow-up via the customer's preferred channel (social, phone, email, text, or chat) to ensure resolution and satisfaction.
- Balance high case volumes and prioritize tasks effectively to meet tight deadlines without compromising quality.
- Proactively identify trends, risks (reputational and regulatory), and recurring issues, escalating insights to relevant teams to enhance products and services.
- Collaborate with internal stakeholders to identify and address reputational or regulatory risks promptly and effectively.
- Share customer feedback, feature requests, and workarounds with Product, Marketing, and Operations teams to drive improvements.
- Document and maintain internal records of technical issues, customer complaints, and meaningful discussions to inform broader team strategies.
- Develop and maintain playbooks, SOPs, and training materials for consistent and effective social media support.
About You