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Farm help • orange ca
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Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Veritiv, we are seeking highly skilled and motivated individuals to join our One Team and solve customers’ needs.Our people are our difference.
at the heart of everything we do is a team who inn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Orange County Department of Education (OCDE) serves some of Orange County's most vulnerable student populations and provides support and mandated fiscal oversight to 28 school districts serving...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
POSITION SUMMARY : Provides first level phone support Company wide.Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution.Responsible for deskt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
After-school help providing academic support and supervision for students near 92761.Assisting with homework completion, organizing activities, and ensuring the safety and well-being of students.Co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our retail salespeople are the heartbeat and energy of the Lids brand.These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal custome...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Cosmetic Dermatology of OC Anaheim - Anaheim, CA.We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments.
We have over 145 clinics, over 350 providers, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We're looking for a motivated and customer-focused.In this role, you'll be the first point of contact for employees experiencing technical issues, providing timely and effective support to keep our...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Location : Santa Ana, CA, US, 92705.Store # - Mall Name : 5619 - Westfield Mainplace / Santa Ana.For California-based roles : Annual pay ranges may fall between $33,280 - $68,640.You may also be offered...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Full-Time | Non-Exempt | In Office.About Commercial Bank of California.Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.
Based in sunny Southern California, our.The RSC is where...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Hiller Los Angeles - Orange, CA.The Hiller Companies, LLC has an immediate opening for.IT Help Desk Tier II Technician.If you are a dedicated professional with a passion for fire protection and saf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Americor is seeking an IT Helpdesk Analyst, Level 1, to join our growing team as our technology takes off and our customer base (as well as internal employees) grow.
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For California-based roles : Annual pay ranges may fall between.You may also be offered a bonus and other benefits.Lids and subsidiaries is an Equal Opportunity Employer and is committed to complyin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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job_description.job_card.job_descriptionPerforms additional duties as directed. BA / BS degree, preferably in Computer Science, or equivalent experience is preferred 3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting Experience working with a knowledge base or knowledge tool Experience using and supporting IP phone systems Experience troubleshooting remote access tools (VPN) and general connectivity (LAN / WAN) issues by phone Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices Experience in a large corporate environment KNOWLEDGE SKILLS & ABILITIES : Working knowledge of Active Directory Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 Able to work in a team oriented, collaborative environment with a strong customer service focus Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment Able to build rapport with a variety of personality types and users at all levels Able to communicate to and work with senior management and end users Strong working knowledge of remote access security techniques and products Email architecture, services and protocols, Outlook configurations Citrix, VPN Client and Web Familiarity with Blackberry, iPhone, Android, and airCard / hotspot mobile devices TCP / IP, internet, intranet, Cisco VPN and firewall technologies Exposure to or knowledge of ITIL practices Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.
POSITION SUMMARY
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority / high impact issues, as well as ensure a high degree of customer service and customer focus
ESSENTIAL JOB FUNCTIONS :
- Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
- Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
- Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
- Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
- Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed.
- Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base.
- Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date / time, or to the customer's satisfaction.
- Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
- Anticipates customer needs and proactively identifies solutions.
- Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
- Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI / PII) and access to corporate systems.
- Escalates high priority, high impact issues to the internal support teams.
- Adheres to a strongly regimented schedule (start / end times, lunches, breaks, off phone time, etc.).
SUPPLEMENTAL JOB FUNCTIONS :
EDUCATION & EXPERIENCE REQUIRED :