Farm help serp_jobs.h1.location_city
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Farm help • salem or
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Provides level 1 and occasional level 2 user support for end-user technology (e.Receives and responds quickly to user or technology issues (e.
Requests additional information to ensure that problems...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Our agency opened in 2005 and has grown to a strong team of nine.We offer a matching 401(k) plan and full health coverage, creating a supportive environment where team members can thrive both profe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Lulay - State Farm Agency, located in Salem, OR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative.
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Hey there, my name is Randy and I am looking for help for my elderly mother’s home in Salem.My mom is 96 years old and can no longer do the housekeeping.
I sure could use some help with keeping the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Housekeeper Wanted - Experienced Housekeeper Needed To Help My Elderly Mother With Her House. In Salem, Oregon $25hr Apply Now! Weekly!
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Help Desk Analyst
STISalem, Oregon, USAjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
Job Title : Help Desk Analyst I
Location : Salem Oregon 97301
Duration : Long Term
Job Description :
- Provides level 1 and occasional level 2 user support for end-user technology (e.g. hardware software printers file storage information services telephony equipment and mobile devices) to support efficient and effective business functions.
- Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems concerns questions requests) to deliver responsive technical support and communication.
- Requests additional information to ensure that problems are fully understood and that customers feel heard.
- Analyzes issues and if possible resolves matters immediately to meet customer needs.
- Thoroughly document issue details troubleshooting steps are taken and resolution is taken to build a technical support knowledge base support reporting metrics and allow issue follow-up.
- Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
- Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g. level 2 or 3 support complaints) or transfer is required to facilitate seamless support transition.
- Contact hardware software and service vendors for troubleshooting support or warranty requests to address issues.
- Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
- Provides subject matter expertise serving as a willing source of knowledge and a change champion.
Required Experience :
IC
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Experience : years
Vacancy : 1