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Director, Federal Facilities Operations

The Director, Federal Facilities Operations will be charged with providing the leadership, tactical execution and business acumen necessary to support the diverse site needs of multiple federally focused properties. This leader will have P&L responsibility and accountability for their assigned site(s) as well as own and implement the strategy and associated programs necessary to improve the P&L. They will also be accountable to ensure 100% uptime, customer satisfaction, employee development / retention, and successful management of change as we continually evolve our business strategy to meet the expectations of our customers, employees, and shareholders. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and / or hybrid work.

Responsibilities

Lead the establishment and operational startup of multiple federally focused properties within QTS. Partner with QTS recruiting team and QTS Federal leadership to source, hire and train cleared personnel for operating requirements as needed. Manage the site team, develop capabilities, and set policies necessary to satisfy customers, engage employees, and achieve financial objectives. Implement operating standards required for cost control, waste reduction, quality, safety, and to be an environmentally-friendly community partner. Manage expenditures, staffing, and capital projects to ensure compliance with financial goals. Oversee site operations and capital expense budgets to ensure compliance with organizational expenditure requirements. Provide leadership in conjunction with local managers (DCO, FAC, Security) and remote line of business owners to ensure operational standards are achieved. Manage operations, space planning, power and cooling services, equipment installations, physical security, maintenance, janitorial services, landscaping, business continuity / disaster recovery for site(s). Confer with professional staff (COE) to find resolution to operational problems, authorize operational procedures and approve all operating expenditures. Understand federal, state and local operating regulations or laws. Establish, implement, and maintain facilities policies, procedures and organizational structures necessary to maintain compliance with all laws and regulations. Obtain and keep current all necessary licenses, permits and certifications as required. Drive innovation into facilities programs / systems with an environmentally conscious attitude. Negotiate contracts with suppliers. Develop and coordinate maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and utilize best accounting practices. Supervise the preparation of and implementation of effective operating budget. Serve as a leader in the community. Participate in community activities and organizations as appropriate through the maintenance of professional association affiliations and participation within association programs. Maintain positive relationships and communication with staff and executive level management. Ensure proper training and growth of staff. Participate on acquisition teams (when needed) to assess and integrate new facilities when required. Interface and work with Sales team on new customer planning, changes and implementation. Work with other COE Managers to set standards and to constantly look for ways to improve.

Basic Qualifications

Bachelor's degree preferably in Business, Engineering, Architecture, Computer Science, MIS or equivalent professional experience in lieu of a degree. Ten or more years of experience in data center operations management, facilities management, corporate engineering, or other related field. Five or more years of experience leading cross-organizational teams, ideally operating in a critical-facility environment. Active Top Secret clearance required with eligibility for additional accesses (preferred with in scope CI polygraph). US Citizenship for this position is required by law due to federal customer contracts.

Knowledge, Skills, and Abilities

Strategic agility, thought leadership and sound decision-making skills. Ability to build and lead teams and to work well in a collaborative, team-oriented environment. Keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation. Problem solver at a tactical and functional level, possess excellent oral and written communication skills, a solid work ethic and unquestioned integrity. Data analysis (MS Excel, pivot tables, etc) Financial basics (P&L, contract fundamentals) Facilities fundamentals (electrical, mechanical, data center operations) Tools (ServiceNow, Workday, Adaptive Insights, SDP, etc.) Engage and drive employee and customer Satisfaction Project management and execution Competitive advantage through flexibility, innovation and speed

Total Rewards

This role is also eligible for a competitive benefits package that includes : medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. This job may be eligible for equity. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.