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Job Summary :

Under direct Supervision student assistant for the Information Technology Services division. Duties include direct support to the Technology Support Center (TSC) and may include support to the following departments as well : Training Services Accessible Technology Services Smart Classroom Technologies (SCT) Office of the CIO and Office of the Vice President. This position will serve as initial point of contact for students faculty and staff visiting the TSC. Students will be responsible for staffing the front desk answering calls as the campus operator and / or assisting the SCT team with audio / visual support for classroom calls or events. This includes assisting students faculty and staff with questions Coyote OneCards computer troubleshooting resetting CoyoteID passwords and connecting devices to the wireless network (Eduroam.) As a campus operator students are responsible for handling incoming calls to campus general phone number. This includes answering general questions regarding the University.

Responsibilities include but are not limited to :

Under direct supervision duties include but not limited to :

• Assisting customers with troubleshooting of devices connecting to Wi-Fi assisting technicians with daily duties or projects and answering campus-related questions.
• Resolving issues with computer lab equipment including printers kiosks and charging stations.
• Answer phone calls on behalf of campus operators when necessary and provide assistance to other departments within the division such as Training Services Accessible Technology Services CIO Office and Multimedia & Immersive Technologies.

Minimum Qualifications : Required Education and Experience

Required Qualifications

Compensation and Benefits :

Student Employment Anticipated Hiring Range : $16.50 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information :

Work status : Part-Time Temporary Seasonal

The application deadline is : 10 / 26 / 2025 at 11 : 55 pm (PST)

Academic year available hours : Monday through Friday (8 : 00 am 5 : 00 pm).

Summer available hours : Monday through Thursday (7 : 00 am - 5 : 30 pm).

This is an On-Campus Only position. Student Employees are not eligible to telecommute at any time.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Drivers License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid drivers license and reflects driving record.

I-9

CSUSB hires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission California State University San Bernardino seeks a campus climate that welcomes celebrates and promotes respect for the entire variety of human experience. We welcome people from all backgrounds and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create promote and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University San Bernardino is proud to be an Affirmative Action / Equal Opportunity Employer. We recruit hire train and administer all personnel actions without regard to race ethnicity religion color caste national origin ancestry age sex gender gender identity gender expression sexual orientation socioeconomic status genetic information medical condition disability marital status protected military or veteran status or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination Sexual Harassment and Sexual Violence including Domestic Violence Dating Violence and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB please visit Statement :

Reasonable Accommodation

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at

Smoking

CSUSB is a smoke and tobacco-free campus. See policy Act

In compliance with state and federal crime awareness and campus security legislation including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act California Education Code section 67380 and the Higher Education Opportunity Act (HEOA) the Cal State San Bernardino Annual Security and Fire Safety Report is available at :

Key Skills

Active Directory,Data Entry,Customer Service,Company Website,office supplies,desk support,POS,Troubleshoot,Computer System,laptops,Printers,Setup,Powerpoint,hardware,Technical Support

Employment Type : Student

Experience : years

Vacancy : 1