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Field operator • houston tx
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Job Description
Job Description
Location
Houston, TX
Job Summary
The Field Technician performs residential air duct, dryer vent, chimney, and insulation services while identifying and presenting additional solutions to customers. This role combines technical expertise with in-home sales, requiring technicians to educate homeowners, build trust, and close on upsell opportunities such as UV lights, sanitation, or insulation upgrades. The ideal candidate is eager, coachable, and detail-oriented, with a commitment to professionalism, safety, and consistent sales performance.
Key Responsibilities
- Service Execution : Perform air duct cleaning, dryer vent cleaning, chimney inspections / repairs, and insulation installations, adhering to company SOPs and safety standards. Use tools and equipment efficiently while maintaining clean, organized work areas in customers homes.
- Customer Communication : Clearly explain service scope, processes, and recommendations to homeowners. Educate customers on issues identified during inspections and provide professional, trustworthy responses to inquiries.
- Sales & Upselling : Identify opportunities for additional services (e.g., insulation, UV lights, sanitation, chimney caps), present solutions using company-approved language and pricing, and meet or exceed upsell and close rate benchmarks.
- Job Documentation : Take before / after photos, upload them to the job file, and complete all notes, estimates, and status updates in the company CRM (e.g., Workiz) before leaving the site. Ensure all paperwork or digital invoices are accurate and signed if required.
- Vehicle & Equipment Management : Maintain a clean, stocked, and well-organized company van. Perform daily equipment checks, report malfunctions, and drive safely and professionally at all times.
Key Skills and Qualifications
Education and Experience
Additional Requirements
Compensation
Additional Information
We provide a company van for daily use after training, along with all necessary tools and equipment. This role offers strong growth potential for top performers who demonstrate reliability, eagerness, and attention to detail. Candidates should thrive in a dynamic, customer-facing environment and be committed to delivering high-quality service and sales results.