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Iron EagleX Field Service Representative Analyst
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the Washington, DC area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success.
Job Duties Include (but not limited to) :
- Provide desk-side training to analysts.
- Train analysts / operators in a classroom setting.
- Staff the Help Desk : respond to user requests and work with the Palantir engineering team to troubleshoot issues.
- Provide feedback to the Palantir engineering team about product.
Qualifications
Required Skills & Experience :
Education & Certifications :
Security Clearance :
Benefits :
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans