Field technician serp_jobs.h1.location_city

Job Description

Job Description

Salary : The Company

Ultimate Technologies Group (UTG) has been ranked by its people as a Best Place to Work for each year it has been in business. This year marks the 7th year in a row, and the first time UTG made it to the top of the list as the #1 Best Place to Work in Indiana for Small & Medium sized companies. Headquartered in Fishers, IN (just north of Indianapolis),UTG is a service-focused commercial audio-visual and information technology services company that provides global virtual communication and collaboration solutions. UTG designs, installs and services its clients wherever they are in the world.

We are asuper-fast-growth company that hires the best talent - a mix of high technical and interpersonal skills. Our team members receive stock ownership, above-market pay, comprehensive benefits including medical, dental, 401K with match, and the opportunity for extensive personal and professional growth. Visit us at https : / / www.linkedin.com / company / ultimatetechgroup /

The Role

We are seeking a skilled and dedicated Field Service Technician to join our technology company specializing in Information Technology (IT) and Audio-Visual (AV) solutions. The ideal candidate will play a crucial role in supporting the service team and addressing complex service issues in the field. This position requires a strong technical background, excellent problem-solving skills, and the ability to work independently and collaboratively with clients and internal teams.

Location : This is a hybrid role based out of Fishers, IN. This role requires travel to client sites to offer break-fix repairs and troubleshooting.

Hours : Monday-Friday, 8am-5pm

Travel : Local travel throughout Indiana is frequent. Occasional out-of-state travel may be required depending on client needs. A company van will be issued to the technician, and gas paid for by the company.

Responsibilities

• Technical Support : Perform on-site repair of audio-visual equipment by diagnosing and determining the proper repair.Investigate, troubleshoot and resolve (in real-time) issues brought to you by clients related to their audio-visual equipment.
• Installation and Maintenance : Perform installation, configuration, and maintenance of IT and AV equipment and systems.
• Customer Interaction : Engage with clients to understand their needs, provide solutions, and ensure customer satisfaction.
• Documentation : Maintain detailed records of service activities, including issue resolution, equipment maintenance, and client interactions.Document the service call resolution in our ticketing database (HubSpot).
• Training and Guidance : Train and guide clients on the proper use and maintenance of IT and AV systems.
• Quality Assurance : Ensure all service activities meet quality standards and comply with industry regulations.
• Preventative Care : Perform annual preventative maintenance check and requested training for clients whove purchased our Ultimate Care contracts.
• Ticket Management : Complete and close Tickets in a timely manner, maintaining company KPIs.
• Communicate with OEM on unresolved issues with audio-visual equipment.
• Obtain return merchandise authorizations (RMAs) from manufacturers on unrepairable products.
• Communication : Exercise effective listening and communication skills with technicians, office staff and clients.
• Vehicle Responsibilities : Maintain company vehicle, inventory, and equipment.
• Work Hours : Work extended or modified hours during special events and holidays to provide adequate support for our clients.
• Crosstrain with Service Care Center to cover when needed

Competencies

Must-Haves

Nice-to-Haves

Soft Skills