Front desk agent serp_jobs.h1.location_city

About Us The beautiful Doubletree by Hilton Austin will turn 40 years old this year, but with a new renovation, she is looking better than ever.

The charming property, with its Spanish Colonial design and contemporary decor, makes it a great place for guests and associates looking for an upscale work experience.

We pride ourselves and creating a fun, but professional work environment with a culture of recognition, support, and respect.

For many years we have maintained excellent associate feedback ratings and over 20% of our team members have 10 or more years with us.

Managed by HEI Hospitality, we offer an exceptional benefit package including a robust and flexible paid time off plan available to you after only 90 days.

We have a choice of 4 prominent healthcare plans with options to meet anyone's needs and are available to you the first of the month after you start.

We maintain an industry-leading 401K plan with a generous employer match of 4% on every 5% you contribute with no vesting period.

Contact us soon to join our hotel family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization! We value U.S.

military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.

Handle cash, make change and balance an assigned house bank.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.

Input messages into the computer.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.

In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Plan and implement detailed steps by using experienced judgment and discretion.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.

HEI also provides pet insurance through the ASPCA.

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.