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Front desk • charleston sc
FRONT DESK AGENT
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Charlestowne HotelsMount Pleasant, SC, US- serp_jobs.job_card.full_time
Front Desk Agent
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.
The essential hospitality standards must be used at all times : eye contact, smile, speak first, engage in polite conversation, use the guest surname.
Essential duties and responsibilities include the following. Other duties may be assigned :
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
- Follow established key control policy.
- Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
- Ensure proper credit policies are followed and verify credit limit report.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate supervisor.
- Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
Qualification requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or experience :
Language skills :
Reasoning ability :
Other skills and abilities :
Physical demands :
Work environment :