serp_jobs.filters_job_card.part_time Front desk serp_jobs.h1.location_city

Job Description : Front Desk Supervisor

Position : Front Desk Supervisor

Payrate : $17.50

Shift : 4day work week : 2days (6am - 2pm) 2days (2pm - 10pm)

Reports to : [Hotel Manager / Assistant Manager]

Summary :

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and maintaining a high level of service. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of hotel operations.

Responsibilities :

• Supervise Front Desk Agents :
• Train and mentor new Front Desk Agents.
• Schedule and assign shifts to Front Desk Agents.
• Monitor employee performance and provide feedback and coaching.
• Address employee concerns and resolve any issues promptly.
• Guest Service :
• Ensure prompt and courteous service to all guests.
• Handle guest inquiries, requests, and complaints effectively and efficiently.
• Resolve guest issues promptly and professionally, escalating to management when necessary.
• Actively seek opportunities to exceed guest expectations.
• Operations Management :
• Oversee daily front desk operations, including check-in, check-out, and guest registration.
• Monitor and manage reservations, ensuring accuracy and availability.
• Assist with room assignments and ensure guest satisfaction with room accommodations.
• Handle cash transactions accurately and efficiently, ensuring compliance with hotel policies and procedures.
• Team Leadership :
• Motivate and inspire the front desk team to provide exceptional service.
• Foster a positive and collaborative work environment.
• Communicate effectively with all hotel departments.
• Administrative Duties :
• Prepare daily reports and maintain accurate records.
• Assist with inventory control and other administrative tasks as needed.
• Ensure compliance with all hotel policies and procedures.
• Security and Safety :
• Maintain a safe and secure environment for guests and employees.
• Be knowledgeable about emergency procedures and be prepared to assist during incidents.
• Adhere to all safety and security protocols.

Physical Requirements :

Skills and Qualifications :