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Front desk supervisor • chandler az
Front Desk Supervisor
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Westgate ResortsMesa, Arizona, United States- serp_jobs.job_card.full_time
Job Description
The Front Office Supervisor supports the Rooms Division Manager and General Manager in overseeing daily operations related to guest reception and reservations,. This role includes managing financial performance and providing proactive strategic leadership. As an active business partner, the Front Office Supervisor contributes to achieving the company's goals, objectives, vision, mission, and values.
As a Front Desk Supervisor , you will :
- Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws.
- Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions.
- Greets, registers, and assigns rooms to guests.
- Transmits and receives telephone messages.
- Answers inquiries pertaining to hotel services; registration of guests.
- Keeps records of room availability and guest's accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Prepares daily reports (credit limit, cash)
- Reviews daily arrivals and departures
- Coordinates with housekeeping when VIP Guests arrive.
- Sets up Front Desk schedule and meetings.
- Other duties as assigned by leadership team.
Qualifications
Additional Information
Why Westgate?
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.