Garbage collector serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Garbage collector • downey ca
- serp_jobs.job_card.promoted
Collector Experience (CX) Manager
FanaticsLos Angeles, CA, US- serp_jobs.job_card.promoted
Collector
LoanMartLos Angeles, CA, USMedical Biller-Collector
AppleOneLynwood, CA35M Human Intelligence Collector
Army National GuardLos Angeles, CA, USA- serp_jobs.job_card.promoted
Account Collector Representative De La Pena Eye Clinic Montebello
Tenet HealthcareMontebello, CA, USAccounts Receivable Collector
Wilson ElserLos Angeles, California, United StatesCollector II
Valley Presbyterian HospitalCA, US- serp_jobs.job_card.new
Collector / Biller, FT Days
PIH HealthWhittier, California, USAToll Collector
TradeJobsWorkForce90021 Los Angeles, CA, USCollector Customer Service Representative
Patenaude & Felix, APCLos Angeles, CA, USAParking Meter Coin & Data Collector
LAZ ParkingLos Angeles, CA- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Medical Collector
LHHLos Angeles, CA, USBill Collector
TradeJobsWorkforce90017 Los Angeles, CA, USCollector Experience (CX) Manager
FanaticsLos Angeles, CA, US- serp_jobs.job_card.full_time
Collector Experience Manager
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products : Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.
We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we're a nimble, ambitious team building products from the ground up.
If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.
About the Role
As a Collector Experience Manager for Fanatics Live and Collect, you will lead daily operations for our collector experience teams, ensuring standout service before, during, and after every customer interaction. You'll manage CX Leads, Operations Specialists, and front-line staff while collaborating cross-functionally to enhance our platforms through feedback-driven innovation.
This role requires a strong blend of strategic thinking, operational excellence, and deep empathy for collectors. You will champion scalable AI solutions, optimize key performance metrics, and ensure our service standard of speed, empathy, and professionalism is consistently met across all touchpoints.
Responsibilities :
- Lead and scale a high-performing CX team, providing strategic guidance to team leads and front-line staff.
- Drive cross-functional collaboration to improve collector journey, product functionality, and support policies.
- Implement and optimize AI tools (chatbots, predictive routing, agent assist) to increase efficiency and service quality.
- Coach and develop talent at all levels of the CX organization, fostering a culture of accountability and growth.
- Monitor and act on core metrics including CSAT, NPS, response and resolution times, and backlog.
- Utilize data insights to inform roadmaps and continuously improve workflows and collector satisfaction.
- Support key product launches and events with flexible availability and on-site presence as needed.
- Represent the voice of the collector across teams and advocate for best-in-class experiences.
Qualifications :