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Garbage collector • downey ca

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Collector Experience (CX) Manager

Collector Experience (CX) Manager

FanaticsLos Angeles, CA, US
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Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles.Every single day our team of experienced product leaders, engineers, and operators o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Collector

Collector

LoanMartLos Angeles, CA, US
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Wheels Financial Group, LLC d / b / a LoanMart has provided non-traditional lending solutions for over 20-years by helping people from all walks of life resolve their financial setbacks when other cred...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Medical Biller-Collector

Medical Biller-Collector

AppleOneLynwood, CA
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We are seeking an experienced Medical Biller – Collections Specialist with a strong background in working with government-funded healthcare programs. This is not a traditional commercial insurance b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
35M Human Intelligence Collector

35M Human Intelligence Collector

Army National GuardLos Angeles, CA, USA
serp_jobs.job_card.full_time +1
Intelligence is crucial to the security of our nation.By gathering information about an adversary’s intentions, strengths, vulnerabilities, and capabilities, the military can plan, prepare, and def...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Account Collector Representative De La Pena Eye Clinic Montebello

Account Collector Representative De La Pena Eye Clinic Montebello

Tenet HealthcareMontebello, CA, US
serp_jobs.job_card.full_time
Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Accounts Receivable Collector

Accounts Receivable Collector

Wilson ElserLos Angeles, California, United States
serp_jobs.job_card.full_time
Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 43rd in the National Law Journal’s survey of the nation’s largest law firms. We’re also Mansfield Certified...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Collector II

Collector II

Valley Presbyterian HospitalCA, US
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Full Time (72-80 Hours Per Pay Period).About Valley Presbyterian Hospital.Valley Presbyterian Hospital is a beacon of health in the San Fernando Valley, committed to providing outstanding care and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Collector / Biller, FT Days

Collector / Biller, FT Days

PIH HealthWhittier, California, USA
serp_jobs.job_card.full_time
TheCollector / Billerperforms various routine clerical tasks dealing with all insurance billing; and works with other clinic personnel patients and visitors to maintain positive internal and public r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Toll Collector

Toll Collector

TradeJobsWorkForce90021 Los Angeles, CA, US
serp_jobs.job_card.full_time
Carrying out the primary duty of collecting payments from customers for their tolls Verifying the amount owed by a customer and making necessary changes for each customer Keeping and maintaining up...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Collector Customer Service Representative

Collector Customer Service Representative

Patenaude & Felix, APCLos Angeles, CA, USA
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CALL CENTER SERVICE REPRESENTATIVE.Patenaude & Felix, APC of Canoga Park, CA is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Parking Meter Coin & Data Collector

Parking Meter Coin & Data Collector

LAZ ParkingLos Angeles, CA
serp_jobs.job_card.full_time +1
Schedule : Part-Time - available to work Monday through Friday - 5 : 45am to 2 : 15pm.Opportunity for Full-Time schedule. The Parking Meter Coin & Data Collector provides revenue and data collection supp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Medical Collector

Medical Collector

LHHLos Angeles, CA, US
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LHH Recruitment Solutions is hiring a Medical Collector for our healthcare client located in South Los Angeles.This position will be 100% onsite and a full-time, contract opportunity helping to cov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Bill Collector

Bill Collector

TradeJobsWorkforce90017 Los Angeles, CA, US
serp_jobs.job_card.full_time
Responsible for performing various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries.Area...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Collector Experience (CX) Manager

Collector Experience (CX) Manager

FanaticsLos Angeles, CA, US
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Collector Experience Manager

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products : Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we're a nimble, ambitious team building products from the ground up.

If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role

As a Collector Experience Manager for Fanatics Live and Collect, you will lead daily operations for our collector experience teams, ensuring standout service before, during, and after every customer interaction. You'll manage CX Leads, Operations Specialists, and front-line staff while collaborating cross-functionally to enhance our platforms through feedback-driven innovation.

This role requires a strong blend of strategic thinking, operational excellence, and deep empathy for collectors. You will champion scalable AI solutions, optimize key performance metrics, and ensure our service standard of speed, empathy, and professionalism is consistently met across all touchpoints.

Responsibilities :

  • Lead and scale a high-performing CX team, providing strategic guidance to team leads and front-line staff.
  • Drive cross-functional collaboration to improve collector journey, product functionality, and support policies.
  • Implement and optimize AI tools (chatbots, predictive routing, agent assist) to increase efficiency and service quality.
  • Coach and develop talent at all levels of the CX organization, fostering a culture of accountability and growth.
  • Monitor and act on core metrics including CSAT, NPS, response and resolution times, and backlog.
  • Utilize data insights to inform roadmaps and continuously improve workflows and collector satisfaction.
  • Support key product launches and events with flexible availability and on-site presence as needed.
  • Represent the voice of the collector across teams and advocate for best-in-class experiences.

Qualifications :

  • 5+ years of experience in CX or operations leadership in a fast-paced, digital or live commerce environment.
  • Proven track record in managing and mentoring high-performing teams.
  • Expertise with CX tools such as Zendesk, Salesforce, Kustomer, and project management software like JIRA, Asana, or Notion.
  • Experience with AI-powered CX solutions (chatbots, summarization, sentiment analysis).
  • Knowledge of live marketplaces or auction-based platforms; familiarity with the collectibles / trading card space is a strong plus.
  • Strategic mindset with strong analytical and execution capabilities.
  • Exceptional organizational skills and ability to scale processes effectively.
  • Excellent communication skills and ability to influence across teams.
  • Bachelor's degree required; Master's degree a plus.