Gate agent serp_jobs.h1.location_city
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Gate agent • richardson tx
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Social Care Agent
Pizza HutPlano, TX, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_description1+ years of customer care experience, either in-person, via phone, or online channels Passionate about helping people : you are personable, sincere, humble, and want to solve the issues at hand A team player : if someone needs help, you are the first one on the scene. You're more than willing to lend a hand and share your know-how Flexible : Ability to adapt quickly to a changing environment Discerning, practical, and insightful : able to work quickly to ensure we are keeping up with the social traffic as it occurs Juggling skills...juggling tasks, that is. You can manage a large queue of tasks for action and recognize priority issues as well, and escalate with effective communication Excellent organizational skills and attention to detail Grammar Superhero, battling misuse of their, there, and they're everywhere you turn Proven ability to deal with problems and solve them effectively with positivity Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-tasking environment Hybrid : Expected in office as needed (about three times per week) and possesses a high level of productivity when working remotely and in-office Working a mix of morning, afternoon, and night shifts, including weekends and some holidays - 40 hours / 5 days a week Bachelor's degree preferred, not required Experience with the Microsoft Suite and the ability to quickly learn and adopt new tools High level of comfort in web-based applications, social media platforms, and navigation between tools (Google, Facebook, Instagram, TikTok, and Twitter (X))
Job Description
We're seeking a passionate and customer-centric individual to join our team as a Social Care Agent. In this role, you'll be the voice of Pizza Hut, managing and processing customer inquiries and brand-related comments on our social media platforms. Your primary goal is to provide timely and effective resolutions, ensuring a positive brand experience. You'll also collaborate with internal teams to escalate and resolve sensitive customer issues, contributing to our overall brand love and customer satisfaction.
Responsibilities
- Manage and respond to customer inquiries and brand-related comments on social media platforms within designated response times.
- Escalate and triage sensitive customer issues to the appropriate internal Pizza Hut teams and stakeholders.
- Collaborate with team members and the team lead on challenging or sensitive cases to determine the best approach.
- Report on community trends and insights, providing valuable feedback to the customer care program and team.
- Participate in operational and technical platform trainings as needed to stay updated with tools and best practices.
- Conduct end-of-shift knowledge transfers, ensuring seamless handovers and awareness of ongoing cases.
- Quickly address and escalate customer issues, maintaining a high level of responsiveness.
- Execute Surprise and Delight initiatives, identifying and engaging genuine brand advocates with personalized gifts.
- Maintain a high level of productivity when working remotely and in-office, as per the hybrid work model.
Qualifications
Required Qualifications :
Preferred Qualifications :
Salary Range : $20 to $22 per hour + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.