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General manager • washington dc
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GENERAL MANAGER
DIMENSION MASTERAlexandria, VA, United States- serp_jobs.job_card.promoted
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DIMENSION MASTERAlexandria, VA, United States- serp_jobs.job_card.full_time
Job Details
Job Location
Alexandria, VA
Position Type
Full Time
Salary Range
110000.00 - $120000.00 Salary
Job Shift
Description
Job Purpose : To manage a hotel's operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.
Job Responsibilities :
- Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
- Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
- Implement and maintain local and national sales / marketing programs.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage / benefit administration and compliance with established labor regulations.
- Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
- Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
- Implement / maintain two-way communication systems that cross departmental lines to reach all employees.
- Develop new programs which result in an increased level of guest satisfaction and operational excellence.
- Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
- Reward employees who meet or exceed guest expectations.
- Other duties as assigned.
Job Skills :
Physical Requirements :
Working Conditions :
Qualifications
Education :
Bachelors degree in Hotel Management.
Experience :
Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.
Licenses / Certifications :
Possess a valid driver's license and be able to drive to customer appointments.