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Head of security • yonkers ny

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Head of Customer Success

Head of Customer Success

PearlBronx, NY, US
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Pearl is transforming dentistry through artificial intelligence.Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide helping clinicians diagnose more accurately, opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Strategic Impact & Dialogue

Head of Strategic Impact & Dialogue

Distyl AIBronx, NY, US
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Partner with the CEO to define, research, and articulate the foundational theses that shape how the worlds largest enterprises understand and adopt AI transformation. Own and operate Dialogues, Dist...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Tax

Head of Tax

The Voleon GroupBronx, NY, US
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Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For more than a decade, we have led our industry and worked at the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Head of Performance Analysis

Head of Performance Analysis

AEGOrangeburg, NY, United States
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Director, Player Personnel and Analysis.First Team Performance Analyst, Second Team Performance Analyst.The Head of Performance Analysis is a leadership position within the sporting department that...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Engineering

Head of Engineering

Perrigo CompanyBronx, NY, US
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At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Lifecycle Marketing

Head of Lifecycle Marketing

RemoteBronx, NY, US
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This is an exciting time to join Remote and make a personal difference in the global employment space as a Head of Lifecycle Marketing. The Marketing team is the engine that powers Remote's expansio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Head of Marketing

Head of Marketing

Roadway MovingBronx, New York, USA
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Founded in 2008 by Ross Sapir Roadway Moving is built on the core principles of accountability kindness generosity and dedication. These values drive a culture of excellence where our peoplenot just...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Marketing

Head of Marketing

ELVTRBronx, NY, US
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ELVTR is redefining online education by offering live, cohort-based courses led by top executives from global brands like Nike, Google, Netflix, and Meta. Our mission : to make elite career education...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Head of Engineering

Head of Engineering

PerrigoBronx, NY, US
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The Head of Engineering will be responsible from Asset Reliability and Maintenance, Production Engineering, Capital Investments and Facilities, reporting to the Site Operations VP.The direct report...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Head of Security Engineering

Head of Security Engineering

VirtualVocationsBronx, New York, United States
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A company is looking for a Head of Security Engineering to build and lead its security engineering function.Key Responsibilities Establish and enhance the security program while ensuring complian...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Derivative Settlements

Head of Derivative Settlements

Smbc Global Foundation IncWhite Plains, NY, US
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Head Of Derivative Settlements.The Head of Derivative Settlements will be a senior member of the Derivative Operations team, supervising a team of 15 in a hybrid work model.The Head of Derivative S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Head of Public Sector & Transit

Head of Public Sector & Transit

New Jersey StaffingHackensack, NJ, US
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Spokane, Washington residents : If a street address is not available, enter N / A when completing a job application.Bank, we're on a journey to do our best. Helping the customers and businesses we serv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Data Science & Analytics

Head of Data Science & Analytics

Search Solution GroupFort Lee, NJ, United States
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Search Solution Group is seeking a.Head of Data Science & Analytics.Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance policies. This role will oversee a team of data scienti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of ITNewRemote

Head of ITNewRemote

Cadence SolutionsBronx, NY, US
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Job Opportunity at Cadence Solutions.Interested in building your career at Cadence Solutions? Get future opportunities sent straight to your email. Accepted file types : pdf, doc, docx, txt, rtf.Will...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Grocery (gn)

Head of Grocery (gn)

thequalitygroupgmbh2Bronx, NY, US
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As Head Of Grocery (gn), you are responsible for expanding strong trade partnerships and the strategic development of our brands in the LEH. With your experience in the FMCG environment and your sen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Head of Sales

Head of Sales

Direct RecruitersNY, US
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Building next-gen supply chain platform for healthcare.Proactively managing supply disruptions and identifying substitutes. Forecasting surgical demand and optimizing inventory planning.Eliminating ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Head of Hill Campus Maintenance

Head of Hill Campus Maintenance

Riverdale Country SchoolBronx, NY, US
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Head of Hill Campus Maintenance.Riverdale Country School is a Pre-K through grade 12 independent school in New York City committed to empowering lifelong learners by developing minds, building char...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Vice President, Head of Sales (Defense)

Vice President, Head of Sales (Defense)

GXOBronx, NY, US
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Vice President, Head of Sales (Defense).At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.You know that a positive ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Head of Public Sector & Transit

Head of Public Sector & Transit

USA JobsHackensack, NJ, US
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Responsible for the sale of Merchant products and services into Public Sector and Transit verticals.Works in conjunction and aligns with U. Bank partners to promote and grow One Bank revenue within ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Head of Customer Success

Head of Customer Success

PearlBronx, NY, US
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Head Of Customer Success

Pearl is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide helping clinicians diagnose more accurately, operate more efficiently, and deliver better care. With a $500B global market and over a million dental practices to serve, we're just getting started.

The Head of Customer Success will drive Pearl's global mission to help clients realize the full value of our AI innovations. This leader will oversee all customer success initiatives, ensuring exceptional client satisfaction, strong retention, and measurable revenue expansion.

Key Responsibilities

Customer Success Strategy

  • Develop and execute a comprehensive customer success strategy ensuring SMB clients realize the full value of Pearl's products.
  • Align customer success initiatives with business goals to accelerate Net Annual Recurring Revenue (NARR) growth.
  • Design programs to reduce churn, expand ARR, increase upsells, and strengthen customer satisfaction.
  • Leverage automation, learning management systems, and AI-driven tools to scale client support efficiently.

Team Leadership and Development

  • Build, mentor, and inspire a high-performing customer success team with a strong client-first mindset.
  • Oversee onboarding, retention, and account management sub-teams.
  • Define clear KPIs, goals, and success metrics to drive performance and accountability.
  • Foster collaboration between Customer Success, Sales, Marketing, and Product to ensure alignment and shared success.

    • Client Onboarding and Adoption

  • Partner with implementation and technical support teams to deliver seamless onboarding experiences.
  • Ensure customers achieve measurable value and ROI quickly after activation.
  • Create tailored adoption strategies for different customer segments from single-site practices to multi-location (1-10) organizations.

    • Partnership Management

  • Scale the SMB Customer Success function through technology, automation, and outsourcing when appropriate.
  • Build and maintain trusted relationships with SMB Key Opinion Leaders (KOL) and other key clients.
  • Serve as the escalation point for major client issues, ensuring timely resolution and satisfaction.

    • Cross-Functional Collaboration

  • Partner closely with Sales, Marketing, and Product to ensure customers realize Pearl's value proposition and achieve success throughout their lifecycle.
  • Align tools, data, and best practices between SMB and Enterprise Customer Success teams.
  • Share insights and operational learnings across teams to improve the overall customer journey.

    • Feedback and Continuous Improvement

  • Collect and analyze client feedback and usage data to identify areas for improvement.
  • Own key metrics including net dollar churn, expansion ARR, satisfaction, NPS, and referral rates.
  • Run NPS surveys, customer focus groups, and post-launch reviews to generate actionable insights.
  • Collaborate with Product and Engineering to translate client needs into product improvements.

    • Partner Success

  • Support channel and technology partners by providing training, enablement, and access to the latest tools and resources.
  • Represent Pearl in partner meetings and ensure partners are set up for joint success.

    • Customer Support and Advocacy

  • Champion the customer's voice across the company, ensuring feedback informs roadmap and service delivery.
  • Collaborate with training and education teams to support customers with ongoing learning and enablement.

    • Marketing and Promotion

  • Partner with Marketing to develop retention and expansion campaigns highlighting the clinical and operational value of Pearl's technology.
  • Represent Pearl at key industry events, trade shows, and conferences.

    • International Expansion

  • Support Pearl's growth outside the U.S., with a focus on the UK & Northern Europe.
  • Develop tailored strategies to meet regional needs while maintaining consistent service quality and client experience.

    • What You'll Need to Succeed

  • Proven leadership experience in Customer Success, in SaaS technology.
  • Experience within dental or medical helpful but not required.
  • Strong track record managing enterprise and SMB accounts with measurable revenue impact.
  • Deep understanding of recurring revenue models and customer lifecycle metrics.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Strategic mindset combined with hands-on execution ability.
  • Passion for technology and innovation in dental care.
  • Willingness to travel and operate across multiple time zones.

    • What We Offer

  • Competitive compensation and benefits package.
  • Professional development and training opportunities.
  • Flexible, uncapped PTO.
  • Remote-first work environment, with preference given to candidates based in Los Angeles, San Francisco, Salt Lake City, or New York City close to Pearl's office hubs.