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Health information manager • ontario ca
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BraultSan Dimas, CA, United States- serp_jobs.job_card.full_time
Job Type
Full-time
Description
Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Privately-held and family-owned business founded in 1990, the company is currently led by Dr. Andrea Brault, President and Chief Executive Officer. The company is staffed by nearly 250 professionals around the U.S. with headquarters in San Dimas, California. At a time of tremendous change and operational advancement, the company is ripe for unprecedented growth.
Under general supervision, the Health Information Exchange Lead is responsible for overseeing the collection, distribution, processing, and indexing of patient information received electronically and on paper across multiple document support functions. This includes oversight of Health Information Exchange (HIE) workflows, attorney balance requests via the ChartSwap portal, claims documentation handling and mailing, and incoming / lockbox mail indexing into Athena and other billing systems.
This position ensures timely, accurate, compliant processing of all data and documents while providing technical expertise, workflow monitoring, coaching, and support to team members. The Lead drives operational efficiency through performance management, quality assurance, and effective communication across departments.
Leadership & Workflow Oversight
- Monitor productivity, attendance, and work quality, addressing performance or attendance concerns promptly.
- Manage scheduling and staffing to meet operational needs and ensure workflow coverage.
- Provide regular reporting on team performance, progress toward goals, and operational status.
- Assist in recruiting, onboarding, and coaching staff; ensure team is fully cross-trained.
HIE & Data Flow Management
ChartSwap / Attorney Request Billing Oversight
Claims Document Processing Oversight
Mail & Document Indexing Oversight
Compliance, Communication & Service
Demonstrate strong customer service, professionalism, and confidentiality in all interactions.
Requirements
Knowledge, Skills, & Abilities
Education & Experience Requirements
Supervisory Responsibilities
Salary Description
$23.00-$26.00