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Client Services Manager

Client Services Manager

The Office of Abbey Ajayi, Broward County Tax CollectorFort Lauderdale, FL, US
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To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees. Ensures understanding of client service standards.Creates and main...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Assistant Manager, Express Services

Assistant Manager, Express Services

Space Coast Credit UnionHollywood, FL, United States
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Lead and manage the daily operations of the Express Services team, ensuring optimal staffing levels, workflow efficiency, and exceptional member service in accordance with established procedures an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Operations Manager, Marine Services

Operations Manager, Marine Services

ABBMiramar, FL, United States
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At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Assistant Manager, Express Services

Assistant Manager, Express Services

SCCUHollywood, FL, United States
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Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for an.Assistant Manager, Express Services. SCCU has been in business for over 70 years, has over 8...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Specialty Services Manager

Specialty Services Manager

BrightView LandscapesSunrise, FL
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Position at BrightView Landscape Services.At BrightView, the best teams are created and maintained here.If you are searching for your next fulfilling career, picture yourself on a best-in-class tea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Assurance Manager - Financial Services

Assurance Manager - Financial Services

EisnerAmperFort Lauderdale, FL, United States
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At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Permanent Mental Health Social Services

Permanent Mental Health Social Services

Aya HealthcareFort Lauderdale, FL, US
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Whether you have your eye set on a specific hospital or found a place you'd love to call home, we can help.As the nation's largest healthcare staffing agency, we'll get you in the door faster throu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Services Manager

Client Services Manager

VirtualVocationsFort Lauderdale, Florida, United States
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A company is looking for a Client Services Manager - RCM.Key Responsibilities Serve as the primary point of contact for assigned clients and respond to inquiries Engage in regular client interac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Convention Services Manager

Convention Services Manager

HEI Hotels and ResortsFort Lauderdale, FL, US
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Conference and Meeting Planner.Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America.Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Permit Services Manager

Permit Services Manager

Hallandale Beach FloridaCity of Hallandale Beach, FL, US
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Responsible for coordinating the City’s permitting services and managing Permit Technicians and other direct reports in the building Division. Ensures that permits are processed according to establi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Director of Behavioral Health Services

Director of Behavioral Health Services

Center for Family and Child EnrichmentMiami Gardens, FL, US
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Cherishing Our Children Since 1977.Helping children and families help themselves to live a better life and build a stronger community. The Center for Family and Child Enrichment (CFCE) is dedicated ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Audit Manager - Commercial Services

Audit Manager - Commercial Services

CroweFort Lauderdale, FL, United States
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Your Journey at Crowe Starts Here : .At Crowe, you can build a meaningful and rewarding career.With real flexibility to balance work with life moments, you're trusted to deliver results and make an i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Nautical Services Manager

Nautical Services Manager

SCI1801 E Oakland Park Blvd, Fort Lauderdale, FL, USA
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Our associates celebrate lives.Consider the possibilities of joining a Great Place to Work!.This role manages the daily operations of nautical services including launch operations, boat crew schedu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Conference Services Manager

Conference Services Manager

Pier Sixty-Six ResortFort Lauderdale, FL, US
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The Woodlands Resort Banquet Manager.This position at The Woodlands Resort is responsible for the overall operation of the convention banquet space, meeting with guests to understand the requiremen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Permit Services Manager

Permit Services Manager

Government JobsHallandale, FL, US
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Responsible for coordinating the City's permitting services and managing Permit Technicians and other direct reports in the building Division. Ensures that permits are processed according to establi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Operations Manager, Marine Services

Operations Manager, Marine Services

MedStar HealthHollywood, FL, United States
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At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Manager, Revenue Cycle Services

Manager, Revenue Cycle Services

North American Partners in AnesthesiaFort Lauderdale, FL, US
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Manager Of Revenue Cycle Services.The Manager of Revenue Cycle Services is responsible for the direct oversight of the Accounts Receivable (AR) team, including specialized units such as Credit Bala...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Convention Services Manager

Convention Services Manager

Merritt Hospitality, LLC d / b / a HEI Hotels & ResortsFort Lauderdale, FL, US
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About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America.Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping wav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Safety Services Manager

Safety Services Manager

Smart Safety GroupFort Lauderdale, FL, US
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The objective of the Safety Manager is to provide the effective management of SMART's proprietary safety program and services across assigned client accounts. The SSM ensures that all safety man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Pro Services Manager

Pro Services Manager

Floor & Decor HoldingsFort Lauderdale, FL, US
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This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Services Manager

Client Services Manager

The Office of Abbey Ajayi, Broward County Tax CollectorFort Lauderdale, FL, US
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Job Description

Job Description

Starting Salary $81,500

Reports To :  Director of Operations

Purpose and Scope : To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.

Essential Functions :

  • Ensures understanding of client service standards.
  • Creates and maintains an atmosphere conducive to service expectations.
  • Intervenes in escalated client situations.
  • Ensures compliance with applicable procedures, statutes, laws and codes.
  • Mentors team members to identify opportunities for improvement and related remedial measures.
  • Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.
  • Participates in the selection, development and appraisal of team members.
  • Sets expectations for behavior and performance.
  • Provides coaching, feedback and documentation as appropriate.
  • Communicate organizational information to team members and meets regularly with Director.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience :

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.
  • In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age.  Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.
  • Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103.  This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment.
  • Critical Competencies for Success :

    Leadership

  • Is mission / vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.
  • Relationship Management

  • Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.
  • Effective Communication

  • Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.
  • Business Acumen

  • Coordinates business operations for contact center.
  • Monitors key business indicators and adjusts, as necessary.
  • Gathers data to make reasoned, responsible decisions using critical thinking.
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