Associate Product Support Representative (RCM / Billing) Location : .Austin, Dallas, Houston TX / Hybrid Department : Customer Support At Raintree, we’re not just shaping the future of therapy tec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Travel Nurse RN - OR - Operating Room
Go HealthcareAbilene, TX, US
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Go Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Abilene, Texas.Job Description & Requirements.
Pay package is based on 10 hour shifts and 40 hours per ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Travel Nurse RN - ED - Emergency Department - $2,101 per week
ALOIS HealthcareAbilene, TX, United States
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ALOIS Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Abilene, Texas.Job Description & Requirements.
An Emergency Room Nurse is primarily responsible fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Travel Physical Therapist - $2,555 per week
Healthcare SupportAbilene, TX, USA
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Travel Physical Therapist - $2,555 per week at Healthcare Support summary : .Healthcare Support is seeking a travel Physical Therapist for a 14-week contract in Abilene, Texas, offering competitive c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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PATIENT TRANSPORTER (FULL TIME)
Crothall HealthcareAbilene, TX, US
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We are hiring immediately for full time.Hendrick Medical Center North - 1900 Pine Street, Abilene, TX 79601.Note : online applications accepted only.
Full time schedule; days and hours may vary.Prior...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Travel Nurse - RN - OR - Operating Room - $2100.4 / Week - Hiring Now
Host HealthcareAbilene, TX, US
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Host Healthcare is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Abilene, TX.
Shift : Inquire Start Date : 12 / 01 / 2025 Duration : 13 weeks Pay : $2100.At Ho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Travel RN Med Surg Tele Abilene TX
Vibra HealthcareAbilene, TX, US
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Unlike working for agency after agency, with our travel program, you get to work for a company : .Work with 1 recruiter from start to finish and assignment to assignment.
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Traveling Superintendent - Healthcare
GpacAbilene, Texas, United States
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Are you looking for a more personable, family-oriented company to work for, with growth opportunities? We have a Superintendent opportunity for you.
This is traveling role that works strictly on hea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Locum Tenens Obstetrics Gynecologist Is Wanted in TX
Weatherby HealthcareAbilene, TX, US
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If this opportunity sounds right for you, give us a call today to speak with an expert Weatherby consultant for details.Paid malpractice insurance.
pre-paid travel and housing expenses.Assignment d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Licensed Vocational Nurse LVN PRN Days
Oceans HealthcareAbilene, Texas, United States
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At Oceans Behavioral Hospital Abilene, healing is our focus.We are passionate about helping adolescents, adults and seniors manage the challenges associated with anxiety, depression and other menta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Travel Emergency Department Registered Nurse - $1,736 per week
GQR HealthcareImpact, TX, US
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GQR Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Abilene, Texas.Job Description & Requirements Specialty : ED - Emergency Department Discipline : RN S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Travel Labor & Delivery Nurse - $2,293 per week
GHR HealthcareImpact, TX, US
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GHR Healthcare is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Abilene, Texas.Job Description & Requirements Specialty : Labor and Delivery Discipline : RN Start Date : 12 / ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Family Practice - Without OB Physician - Arlington HealthCare
Arlington HealthCareAbilene, TX, US
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Job ID : 7931Practice DetailsBC / BE Family Medicine needed to practice at the largest regional medical center within 150 mile radiusPracticing and experienced physicians as well as fellows will be co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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FOOD SERVICE UTILITY (FULL TIME)
Morrison HealthcareAbilene, TX, US
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We are hiring immediately for full time.Hendrick Medical Center - 1900 Pine Street, Abilene, TX 79601.Note : online applications accepted only.
Full time schedule; Days and hours may vary.Prior food ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Travel Nurse RN - OR - Operating Room - $2,782 per week
Slate HealthcareAbilene, TX, US
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Slate Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Abilene, Texas.Job Description & Requirements.
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Travel Nurse - RN - NICU - Neonatal Intensive Care Unit - $1831.68 / Week
TRS HealthcareAbilene, TX, US
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TRS Healthcare is seeking an experienced Neonatal Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Abilene, TX.
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Healthcare Programs Offered - Entry Level Training Programs
Dreambound Inc.Abilene, Texas
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This is an educational program, not a job offer.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Are you pass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Associate Product Support Representative (RCM / Billing) Location :
Austin, Dallas, Houston TX / Hybrid Department : Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it.
This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights.
We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact.
Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are.
At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives.
Ready to ignite your career and leave a lasting legacy?
Join us and be part of something extraordinary.
An Associate Product Support Representative plays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service / communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting / problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first.
Role responsibilities include but are not limited to the following :
Duties and Responsibilities Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing / Financial) Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach.
Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity.
Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.) Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates / times w / the client and meet those commitments. Do what is right, and don’t let your cases get stale. Leverage priority and aging to guide follow-ups and when issues should be escalated.
Identify client needs quickly and successfully implement solutions Close the required minimum number of client cases and follow-up on escalated issues Perform new Raintree software upgrades and related tasks as needed Provide timely updates to management on all high priority, high impact issues Identify common challenges and proactively inform ways to improve our product / processes Contribute to Raintree’s knowledge base content, documentation, and training materials Link knowledge articles used to resolve issues to all relevant cases Ensure compliance with company policies, maintaining data security and confidentiality.
Client first - own it and figure it out internally. Avoid transferring customers, calls or cases. Beyond great service, your job is to be a top notch Raintree troubleshooter / problem solver. Position Proficiencies and Requirements Bachelor’s degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment Medical / Revenue Cycle Management experience preferred Previous SaaS or Healthcare IT company experience preferred Working knowledge of EMR / EHR medical software applications is a plus Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) This position will require a HIPAA compliant environment.
A controlled and dedicated workspace will be necessary to be successful. Our Perks Remote Work / Work From Home Paid Time Off / 11 Paid Holidays / Year-End Holiday Break Health, Dental, Vision, HSA / FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations.
Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.