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Help desk • fort worth tx

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Front Desk Agent

Front Desk Agent

Highgate HotelsFort Worth, TX, United States
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Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Agent

Front Desk Agent

MCR HotelsFort Worth, TX, United States
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Fairfield Inn & Suites Fort Worth Downtown / Convention Center.SECTION ONE : MCR Universal Role Standards.The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Help Desk Analyst

Help Desk Analyst

Robert HalfFort Worth, TX, US
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We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Fort Worth, Texas.In this role, you will provide technical assistance and support across multiple sites, addre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Front Desk Agent

Front Desk Agent

Crescent Hotels & ResortsFort Worth, TX, United States
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A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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IT Help Desk Support - Level II (MSP)

IT Help Desk Support - Level II (MSP)

K2 Staffing, LLCFort Worth, TX, United States
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Our client is a leading IT Solutions Company located in the.Dallas, TX area (Fort Worth, TX).Help Desk Support Level II Technician. A qualified candidate would have both proven experience with techn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IT Help Desk Support - Level II (MSP)

IT Help Desk Support - Level II (MSP)

K2 StaffingFort Worth, TX, US
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Our client is a leading IT Solutions Company located in the.Dallas, TX area (Fort Worth, TX).Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with techno...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Agent

Front Desk Agent

Highgate Hotels, Inc.Fort Worth, TX, United States
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Attendant

Front Desk Attendant

Malibu JacksNorth Richland Hills, TX, United States
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Malibu Jack's, North Richland Hills.Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations acro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Receptionist Front Desk

Receptionist Front Desk

United Surgical PartnersFort Worth, TX, United States
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Baylor Surgicare at Oakmont, TX, is seeking a motivated Receptionist to join our team!.Position requires weekdays only no holidays or weekends •. Baylor Surgicare at Oakmont, TX,.Why Choose Baylor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Agent

Front Desk Agent

The Nobleman Forth Worth, Tapestry Collection by HiltonFort Worth, TX, United States
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The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Associate

Front Desk Associate

SWMGFort Worth, Texas, USA
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We are looking for a professional friendly and dependable Front Desk Associate to serve as the welcoming face of our firm. This position is ideal for someone who enjoys creating positive first impre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Property Desk Adjuster

Property Desk Adjuster

EAC Claims Solutions LLCFort Worth, TX, United States
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At EAC Claims Solutions, we are dedicated to resolving claims with integrity and efficiency.Join us in delivering exceptional service while upholding the highest standards of professionalism and co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Attendant

Front Desk Attendant

MJ NRH OpCo LLCNorth Richland Hills, TX, US
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Malibu Jack's, North Richland Hills.Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Receptionist

Front Desk Receptionist

Serenity Mental Health CentersFort Worth, TX, US
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Want to Make a Difference Through a Career in Healthcare? Welcome to Serenity.If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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IT Help Desk

IT Help Desk

Texas Wesleyan UniversityFort Worth, TX, United States
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Needing a student employee who loves IT, solving problems, and serving others.You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.Fede...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Fitness Desk Attendant

Fitness Desk Attendant

Canyon RanchFort Worth, TX, United States
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We've been inspiring people in finding their "well way of life" at our world-famous resort destinations since 1979.Now, we are building on this expertise with the introduction of our.These urban Cl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Front Desk Receptionist

Front Desk Receptionist

Christian Care Centers- Fort WorthFort Worth, TX, US
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Join Christian Care Centers, Inc in Fort Worth, TX as a.Day shift Part-Time Weekend ONLY Front Desk Receptionist.This exciting role offers you the opportunity to be the welcoming face of our organi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Associate

Front Desk Associate

Crunch Fitness - CR HoldingsNorth Richland Hills, TX, US
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Front Desk Associate- North Richland Hills.Here We GROW Again! .Be a part of one of the greatest growth stories ever told in the fitness industry. With 75+ locations currently and 100+ lo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Online Help Desk Associate

Online Help Desk Associate

TradeJobsWorkforce76135 Fort Worth, TX, US
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As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Agent

Front Desk Agent

Highgate HotelsFort Worth, TX, United States
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Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.