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Front Desk Supervisor

Supervises the day to day operations of the front office during the assigned shift to ensure prompt and accurate service for guests and that all processes and procedures are being performed appropriately. Performs the daily duties of a front desk agent in addition to supervisory duties.

Essential Functions :

• Responsible for supervising, training, motivating, evaluating, scheduling, and disciplining of front office staff. Assists Director of Hotel Operations with interviewing and hiring process.
• Ensures established standards of front office service are achieved and guest satisfaction is maintained.
• Ensures staff has the proper tools in place to successfully perform their job duties.
• Works with the Director of Hotel Operations in planning for hotel / casino promotions, special events, and sales groups to ensure maximum utilization of room and block rates.
• Maintains necessary records and files; recommends changes in room rates as required.
• Investigate and resolve guest complaints and comments; follows up with the Director of Hotel Operations to resolve the matter to the guest's satisfaction.
• Maintains established credit policies; take appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts.
• Follows all department, property, and company policies and procedures and provides the type of guest service and handling of job responsibilities as expected of the staff.
• Performs other duties as assigned.

Requirements :

Qualifications / Requirements :

Physical Requirements :

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.