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JOB GOAL :

To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving. GENERAL JOB SUMMARY : Inspect the work of guest room attendants. Supervises guest room attendants. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of student in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts, and The Kirkwood Center for Continuing Education. This position is part time coverage on weekends, holidays and when other leaders are off . Applicant may work other positions within housekeeping to increase scheduled hours. Morning Shifts and Sundays are required.

UNIVERSAL CORE COMPETENCIES :

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.

Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.

Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.

Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.

Lead- regardless of title, through positive influence.

DUTIES / RESPONSIBILITIES :

ESSENTIAL DUTIES / RESPONSIBILITIES :

Supervise subordinate staff members, in all functions of Housekeeping.

Address guest complaints.

Performs needed inventories.

Maintain compliance with required training.

Perform other related work duties as assigned.

Assigns work and trains personnel in housekeeping duties.

Writes requisitions.

Reports need for room repair and redecoration.

Examines carpets, drapes and furniture for stains, damage, or wear.

Inspects and inventories linen and supplies.

Records inspection results and notifies cleaning personnel of inadequacies.

Perform cleaning duties.

Maintain compliance with required training

Serve as professional role model.

Understand objectives and expectations for the practicum.

Assist students in achieving course objectives.

Coach and nurture student in performance of skills.

Document observations of performance and progress.

Report student performance to the Hospitality Program faculty.

Serve as a resource for students.

Collaborate with faculty.

Ensure adherence to all regulatory requirements.

Regular and consistent attendance at work.

Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS : Willingness to work in all Housekeeping Positions when business needs arise : Laundry, Guestroom Attendant and Public Space Attendant

Provide leadership that motivates and inspires the team to do their best work.

Demonstrates professional role modeling.

Maintains professional and objective relationships.

Trains students to job tasks and responsibilities.

Maintains confidentiality.

Promotes belief in student’s self-worth and self-awareness.

Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Good customer service skills.

Treats students, faculty, college and professional staff equally in regards to gender, age, etc.

Makes self familiar with and follows policies, procedures and protocols of the program, college, and facility.

Assumes responsibilities, is prompt and dependable in attendance, and effectively applies problem-solving skills.

Demonstrates professional role modeling.

Represents the program, college, and facility in a positive manner.

Maintains professional and objective relationships.

Promotes trust and respect.

Assists students in identifying strengths and areas for improvement.

Expresses and demonstrates high standards of hospitality and service at all times. The statements contained herein reflect general details as necessary to describe the essential job duties / responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. PHYSICAL ACTIVITIES WITH / WITHOUT REASONABLE ACCOMMODATION :

Position involves working in a hotel setting. Occasional (10-33%) sitting. Frequent (34-66%) climbing, balancing, stooping, kneeling, crouching, crawling, lifting up to 50 pounds. Constant (67-100%) standing, walking, using hands, reaching with hands and arms, talking, and hearing.

MINIMUM QUALIFICATIONS :

High school diploma or equivalent.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS : Post high school degree.

2 years full time experience in a related hospitality setting.

Equivalent education and work related experience.

Successful completion of the core assessments of the Skills Advantage WorkKeys Program.

EEO AA / STATEMENT : Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone : 319-398-5572, Email : equity@Kirkwood.edu or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone : 312-730-1560, Fax : 312-730-1576, Email : OCR.Chicago@ed.gov .